Market Technical Manager

The Role

The Market Technical Manager (MTM) - Data Center Operations, will give you the opportunity to expand your skills and experience working on mission critical infrastructure facilities operations for the largest wholesale data center provider in the world. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio. The portfolio includes turn-key flex and power-based building solutions and central plant systems.

What You’ll Do

• Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed.

• Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards.

• Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation.

• Collect and report operating metrics for sites to track and monitor site performance and efficiency.

• Coordinate major activities among sites and track major outstanding issues to resolution.

• Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met.

• Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates.

• Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations.

• Develop operating standards, processes and procedures, rules and regulations.

• Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics.

• Manage relationships with customer, property management and sales teams.

• Assist in the development and ongoing review of established standards for the installation of AC and DC power systems.

• Manage construction projects for execution between internal and external customers.

• Aid in the preparation of monthly management reports.

What You’ll Need

• A bachelor's degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree.

• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution.

• An excellent understanding of various infrastructure redundancy configurations, and the related limitations of each.

• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy.

• The ability to manage multiple complex projects simultaneously, estimate cost of client installations, analyze and interpret complex project documents, analyze and propose solutions with limited information, interpret instructions furnished in written, oral, diagram or schedule form, and demonstrate advanced analytical and quantitative skills.

• Excellent verbal and written communications skills to effectively respond to sensitive and complex issues, create effective presentations, and communicate with both internal and external customers.

• A demonstrated commitment to customer service for both coworkers and customers.

• Experience developing operating and maintenance standards and project tracking/management documents, knowledge of applicable laws and ordinances in performing data, communications and MEP projects, and the ability to provide oversight to team members for guidance and coaching.

• The ability to work well under pressure with a proactive approach, maintain excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures.

• Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports.

About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.