Market Technical Manager

About the Role

The Market Technical Manager (MTM) - Data Center Operations offers the opportunity to expand your skills and experience working on mission-critical infrastructure facilities operations for the largest wholesale data center provider globally. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical, and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio, including turn-key flex and power-based building solutions and central plant systems.

Responsibilities

• Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed.
• Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality, accuracy, and conformance with company standards.
• Perform periodic audits of site Change Management activity to ensure accuracy of information and quality of supporting documentation.
• Collect and report operating metrics for sites to track and monitor site performance and efficiency.
• Coordinate major activities among sites and track major outstanding issues to resolution.
• Support the site team during construction, testing, and commissioning of new data centers to ensure operational acceptance criteria are met.
• Provide input for the development of facility improvement measurement plans, including accurate descriptions, savings potential, and cost estimates.
• Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations.
• Develop operating standards, processes and procedures, rules, and regulations.
• Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics.
• Manage relationships with customer, property management, and sales teams.
• Assist in the development and ongoing review of established standards for the installation of AC and DC power systems.
• Manage construction projects for execution between internal and external customers.
• Manage online projects and assist in the preparation of monthly management reports.
• Travel to properties monthly for audits, spending a few days at a time, and visit additional regional properties annually for a day each (shell inspection only).

Requirements

• A bachelor's degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center-related experience in lieu of a bachelor’s degree.
• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, critical cooling systems, computer room air handlers, and electrical distribution.
• Excellent understanding of various infrastructure redundancy configurations and their limitations.
• Comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy.
• Ability to manage multiple complex projects simultaneously.
• Ability to estimate the cost of client installations.
• Ability to analyze and interpret complex project documents such as AutoCAD and Visio.
• Ability to analyze and propose solutions with limited information.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Advanced analytical and quantitative skills.
• Excellent verbal and written communication skills for responding to sensitive and complex issues.
• Ability to create effective presentations and communicate with both internal and external customers.
• Demonstrated commitment to customer service for both coworkers and customers.
• Experience developing operating and maintenance standards and project tracking/management documents.
• Knowledge of applicable laws and ordinances in performing data, communications, and MEP projects.
• Skill in providing oversight to team members for guidance and coaching.
• Ability to work well under pressure with a proactive approach.
• Excellent attention to detail, strong organizational skills, and willingness to accept new ideas and procedures.
• Experience using Microsoft Office tools like Excel, PowerPoint, and Word to create presentations and reports.

Benefits

• Medical, dental, and vision insurance.
• Life and AD&D insurance.
• 401k match.
• Disability benefits.
• Wellness and education benefits.
• Employee stock purchase plan.
• Paid time off and holidays.

Pay

Compensation range: $170,000 - $195,000 annually. Individual pay is based on job-related skills, experience, and relevant education and/or training.