Market Supervisor - Alltown Fresh

Principal Duties And Responsibilities

• Lead, coach, and motivate Market Associates to deliver consistent, high-quality Guest experiences.
• Assist in training new team members on Alltown Fresh standards, safety procedures, and operational processes.
• Provide ongoing feedback, recognition, and support to promote team growth and engagement.
• Act as a role model for professionalism, positivity, and brand values.
• Support scheduling, delegation, and shift coverage to ensure smooth operations.

Guest Service & Sales

• Ensure best-in-class Guest service is consistently delivered across all interactions.
• Greet Guests warmly and ensure staff provides sincere, personalized service.
• Resolve Guest concerns promptly and professionally.
• Support the implementation of sales initiatives and promotions to drive revenue.
• Maintain an active presence on the sales floor to monitor service standards.

Food Service & Merchandising

• Oversee preparation and presentation of all fresh, grab-and-go, and made-to-order food offerings.
• Ensure all food safety, sanitation, and allergen protocols are consistently followed.
• Monitor product quality, rotation, and merchandising to uphold freshness and visual standards.
• Cover daily prep, production, and cleaning checklists, ensuring completion and accuracy.
• Coordinate with vendors and team members to maintain proper stock levels and variety.

Store Operations

• Oversee daily operations, including opening/closing procedures, cash handling, and inventory control.
• Operate and supervise the point-of-sale (POS) system to ensure transaction accuracy.
• Support inventory management through ordering, receiving, and auditing product levels.
• Maintain store appearance and cleanliness to Alltown Fresh brand standards.
• Communicate effectively with management regarding operational needs, challenges, and successes.

Safety, Compliance & Market Appearance

• Ensure a safe, secure, and compliant store environment for Guests and Associates.
• Enforce adherence to safety, sanitation, and environmental guidelines.
• Report and document any workplace accidents, injuries, or safety concerns immediately.
• Conduct regular safety checks and support ongoing team training in compliance standards.
• Uphold cleanliness and organization throughout the store’s interior and exterior.

Qualifications

• Minimum 1–2 years of supervisory experience in retail, food service, or hospitality.
• Proven leadership skills with the ability to motivate and guide a team.
• Strong communication and problem-solving abilities.
• Working knowledge of food safety, sanitation, and operational best practices.
• Basic math and computer skills for inventory, transactions, and reporting.
• Reliable, flexible, and able to work varying schedules, including nights, weekends, and holidays.
• Commitment to creating a welcoming environment and upholding Alltown Fresh brand values.

Physical Requirements

• Ability to lift up to 50 pounds using proper lifting techniques.
• Frequent standing, walking, bending, and reaching throughout shift.
• Ability to traverse all areas of the store.
• Occasional desk/computer tasks may be required.
• Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
• Frequent exposure to cold, heat, wet surfaces, and food allergens.
• Standing, bending, and lifting throughout shift.
• Use of food service equipment and point-of-sale systems.
• Fast-paced retail environment requires attention to detail and accuracy.