Market Store Protection Specialist

About the role

This position provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring theft by demonstrating a "command" presence and wearing a body-worn camera. The role supports the Area Loss Prevention Manager by working at assigned stores within the market as prioritized by the ALPM.

Responsibilities

• Maintaining Safe & Secure Environment
  • Practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
  • Provides visible "command" presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor while wearing a company-issued body-worn camera, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.
• Developing Great Teams & Partnerships
  • Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
  • Treats all customers and associates with respect, demonstrating courtesy, friendliness, and professionalism at all times.
  • Recognizes associates using company recognition programs and engages with internal and external partners, including conference calls, district meetings, and educating associates.
• Mitigating Theft & Fraud
  • Monitors entrances/exits as well as the sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
  • Effectively communicates to store leadership and loss prevention leadership and adheres to company policy for external theft response.
  • Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
• Minimizing Operational Shortage
  • Increases store awareness on effective processes to minimize operational shortage.
  • Trains and educates associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages Work Processes
• Collaborates
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
• Communicates Effectively
• Ensures Accountability and Execution
• Builds Talent

Requirements

• High school education or equivalent required; associate degree preferred.
• Highly driven and capable of achieving results with limited oversight.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
• One year of retail supervisor experience or similar training preferred.
• One year of loss prevention/security training preferred.
• Active security guard license preferred.

Physical Requirements

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

Pay

The base pay range for this role is $18.40 – $22.21 per hour. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is one component of the total compensation package for employees; other rewards vary by position and location.