Market Service Manager

About the role

The Market Service Manager leads team members who maintain and repair major infrastructure systems in acute care hospital buildings and free‑standing emergency departments within a service market. The role focuses on scheduling preventive maintenance and repair activities, managing the efficiency and work quality of field technicians, overseeing parts, tools, and fleet management, ensuring timely payroll submission, and maintaining extensive financial and accounting records for purchases and services.

Responsibilities

• Create annual schedule of preventive maintenance activities for shared services using HCA Healthcare technology platforms and communicate schedules to hospital facility management teams.
• Communicate with hospital staff before, during, and after scheduled service to ensure awareness of appointments, overall satisfaction, and follow‑up on remaining work.
• Review all work orders, invoices, and time reports for accuracy.
• Maintain communication with the Market DFM concerning warranty issues, product recall notices, operational problems, premature failures, and other product/equipment issues.
• Conduct group and one‑on‑one meetings with technicians for training, evaluation, and general communication; participate in or conduct regularly scheduled departmental safety/informational meetings.
• Responsible for field technicians’ annual performance reviews and setting improvement goals per company requirements.
• Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; make recommendations to improve quality and productivity.
• Provide hands‑on support during natural or man‑made emergencies as needed.

Requirements

• High School Diploma or equivalent.
• 3+ years of relevant management experience.
• 7+ years of relevant work experience.
• Experience in an acute care hospital setting (preferred).
• Reliable vehicle and clean driving record.
• Valid state‑issued driver’s license.

Benefits

• Work‑from‑home arrangement.
• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Time‑away programs: paid time off, paid family leave, long‑ and short‑term disability coverage, leaves of absence.
• Savings and retirement resources: 401(k) plan with 100% match on 3%‑9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, consumer discounts.

Schedule

Monday - Friday, 7:30 am – 4:00 pm