Market Service Leader - Commercial Insurance

About the Role

The Market Service Leader will manage, engage, develop, and retain an assigned team in collaboration with leadership and other key stakeholders by leading, coaching, and fostering an environment that encourages long-term career development. This position may also manage an assigned book of business.

Responsibilities

• Execute on leadership, engagement, coaching, mentoring, and performance management of an assigned team.
• Collaborate with leadership on talent functions, including staffing selection, account assignments, performance evaluation, and team development to ensure productivity and effectiveness.
• Manage work assignments, attendance, and time-off requests for the assigned team.
• Liaise with leadership, Foundations, and Talent teams to lead onboarding and training of new team members, ensuring training plans are created and followed.
• Manage and track training and development progress; conduct milestone assessments to calibrate and document development.
• Recommend promotion or development plans and work with stakeholders to implement them.
• Assess performance levels; participate in talent planning, performance management, and feedback efforts.
• Address internal staff conflicts efficiently and escalate to leadership as needed.
• Oversee Client Engagement Strategy (CES) compliance, lead CES meeting preparation, and ensure collaboration among stakeholders.
• Lead and manage service functions as the primary client contact for an assigned book of business.
• Perform other duties and special projects as assigned.

Requirements

• Minimum of five (5) years of insurance brokerage or related experience within the assigned discipline (property & casualty).
• Bachelor’s degree in Risk Management, Business Administration, or related field (or equivalent combination of education and experience).
• Appropriate designations for the assigned discipline highly desired.
• Current insurance license in the assigned discipline.
• Fluent in EPIC or similar agency management system.
• Competence with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Results-oriented with the ability to change priorities as needed.
• Demonstrated ability to lead and conduct difficult conversations.
• Prior direct supervisory or leadership experience highly desired.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.
• Must be legally authorized to work in the United States.

About Us

Since 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people—our clients, our communities, and each other—and delivering thoughtful solutions that rise above the expected. Our culture reflects a commitment to treating one another like family and working together to make a meaningful impact.