Market Service Leader
Old National Bank · Marshall, MN · 1 mo ago
OTHR$70/hrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes Overview (company description) and Responsibilities (with details). Also Salary Range is given. Benefits: they mention competitive compensation with salary and incentive program, medical, dental, vision insurance, 401K, continuing education, employee assistance program, Impact Network Groups. So we have Benefits content. Also maybe Qualifications. Also maybe Skills? The posting includes Key Competencies (Technical Knowledge, Communication/Collaboration, Execution Leadership). Could be Skills. Also Qualifications And Education Requirements. Also Key Measures Of Success/Key Deliverables maybe could be Responsibilities? But we need to follow rules: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. Do not repeat job title as heading. Do not put Job ID etc. Remove boilerplate (EEO etc). Also remove duplicated lines, navigation, legal, etc. Also remove application instructions (none). Also remove cookie/navigation/legal/EEO etc.
We need to preserve all substantive information. So we need to extract:
- Overview: company description (Old National Bank has been serving...). That's about the company, could be "About the role"? Actually "About the role" is for role description, but we have overview of company. Could treat as "About the role"? Might be better to use "About the role" for role overview, but we have responsibilities separate. The overview is more about the company; maybe we can put it under a heading like "About the role"? But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings if applicable.
We have:
- Overview (company description) could go under "About the role"? Not exactly but maybe we can treat as "About the role" describing the role and company. However we also have Responsibilities section separate.
We have Responsibilities: detailed bullet points under "Key Accountabilities" etc. So we will put that under
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. Do not repeat job title as heading. Do not put Job ID etc. Remove boilerplate (EEO etc). Also remove duplicated lines, navigation, legal, etc. Also remove application instructions (none). Also remove cookie/navigation/legal/EEO etc.
We need to preserve all substantive information. So we need to extract:
- Overview: company description (Old National Bank has been serving...). That's about the company, could be "About the role"? Actually "About the role" is for role description, but we have overview of company. Could treat as "About the role"? Might be better to use "About the role" for role overview, but we have responsibilities separate. The overview is more about the company; maybe we can put it under a heading like "About the role"? But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings if applicable.
We have:
- Overview (company description) could go under "About the role"? Not exactly but maybe we can treat as "About the role" describing the role and company. However we also have Responsibilities section separate.
We have Responsibilities: detailed bullet points under "Key Accountabilities" etc. So we will put that under Responsibilities
with - items.
We have Salary Range: $21.50/Hr. - $37.50/Hr.. So we need a Pay section (
Pay
) with that info.
We have Benefits: medical, dental, vision insurance, 401K, continuing education opportunities, employee assistance program, Impact Network Groups. Also maybe "competitive compensation with our salary and incentive program". So we can put Benefits.
We have Qualifications And Education Requirements: Associate degree..., 3+ years..., etc. So we put under Qualifications
.
We have Key Competencies for Position: Technical Knowledge, Communication/Collaboration, Execution Leadership. Could be Skills. So we put under Skills
.
We have Key Measures Of Success/Key Deliverables: could be considered part of Responsibilities or maybe a separate section like "Performance Expectations"? Not in list. Could omit or incorporate into Responsibilities. Probably better to include under Responsibilities as additional bullet points.
We also have "Old National is proud to be an equal opportunity employer..." that's EEO boilerplate; remove.
Also "We do not accept resumes from external staffing agencies..." that's boilerplate; remove.
Also "Our culture is firmly rooted in our core values..." maybe could be considered About the role? But it's boilerplate values; maybe we can keep as part of Overview? It's somewhat generic but still substantive? It's about company culture; could be kept under Overview (About the role). However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The core values statement might be considered boilerplate but it's not EEO; still could be considered generic fluff. Might be okay to keep? Safer to remove? The instruction says remove boilerplate, but not explicitly values. However it's generic and not specific to role; might be considered boilerplate. I'd remove it to keep only substantive.
Also "Join our team!" is call to action; maybe remove as application instruction? It's not instruction but could be considered fluff. Safer to remove.
Thus we will produce sections:
About the role
with paragraph containing overview description (maybe trimmed). We'll include the overview paragraph about Old National Bank.
Responsibilities
with - items covering the responsibilities and key accountabilities, plus key measures of success maybe.
We need to preserve all substantive information; we must not invent or summarize away detail. So we need to include each bullet point from responsibilities and key accountabilities, plus maybe the key measures of success as separate bullet points.
Let's extract responsibilities text:
From posting:
"The Community Banking Market Service Leader (MSL) leads market-level operations and risk execution across multiple banking centers, ensuring consistent control, compliance, and client service performance. The MSL owns operational oversight, policy adherence, and exception management, with accountability for monitoring, coaching, and follow-up to drive disciplined execution at scale. The MSL partners closely with Banking Center Managers, Assistant Banking Center Managers, and Community Banking Operations partners to identify risk, reinforce standards, and improve operational effectiveness. The role also leads the interpretation and application of client experience insights across the market, ensuring consistent actions are taken to improve client outcomes. The MSL maintains a strong field presence across the market, proactively identifying trends, addressing control risks, and coaching teams to improve performance."
Then "Key Accountabilities Market Operations Oversight & Risk Management Lead operational oversight across multiple banking centers, driving consistent execution of policies, procedures, and regulatory requirements to reduce variability and risk. Own exception management, including monitoring, escalation, and resolution of operational exceptions and control breakdowns. Complete pre-opening account reviews and reinforce adherence to account opening standards. Own monitoring, completion, and resolution of daily, weekly, and monthly operational reports, ensuring timely follow-up and issue resolution. Partner with Banking Center Managers to reinforce accountability for operational discipline and risk mitigation. Establish clear expectations for report monitoring discipline and ensure timely escalation of unresolved issues."
Then "Controls, Audit & Compliance Execution Execute and support quarterly surprise cash audits and expanded audit activities across the market. Oversee cash custodian outage tracking and ensure timely resolution and documentation. Monitor fraud loss trends and emerging risk processes, taking action to mitigate exposure and reinforce controls. Ensure consistent execution of audit readiness activities and partner with CBOP on findings, root cause themes, and remediation."
Then "Change Leadership & Market Partnership Provide targeted coaching to banking center leaders and team members, particularly related to individual-level cash over/short performance, policy adherence, and exception resolution. Analyze market-level trends (including operational performance, risk indicators, and available client analytics to identify gaps and improvement opportunities. Establish and drive a market-level strategy for understanding, prioritizing, and taking action on client insights, ensuring consistent follow-through across banking centers. Control and validation activities ensuring promotional rates and terms on money market and checking accounts are applied accurately, consistently, and in compliance with policy. Partner with BCMs and ABCMs to translate insights into clear actions that improve client experience, operational execution, and risk outcomes. Partner with CBOP and Risk to align on findings, root causes, and required actions, ensuring consistent execution across the market. Support change management efforts by identifying impacts, reinforcing expectations, and ensuring consistent adoption of new processes and standards. Serve as a key liaison between the market and operations/risk partners to drive alignment and sustained performance improvement."
Then "Key Competencies for Position Technical Knowledge: Demonstrates strong operational knowledge of banking center processes, systems, and controls; continuously builds expertise to stay current and effective. Communication/Collaboration: Communicates clearly and adapts approach to the audience; builds strong relationships to drive alignment and results. Execution Leadership: Identifies root causes, takes action, and reinforces accountability to resolve issues and improve performance."
Then "Qualifications And Education Requirements Associate degree in business related field or equivalent combination of education and relevant work experience. 3+ years of progressive experience in retail banking, including operational and risk exposure. Demonstrated knowledge of banking center operations, policies, procedures, and regulatory requirements. Experience with audit processes, operational risk management, or exception resolution preferred. Ability to analyze reports, identify trends, and drive issues to resolution. Strong problem-solving and communication skills, with the ability to influence and reinforce accountability. Ability to manage multiple priorities across locations and travel within the market. Proficient in Microsoft Office and business reporting tools NMLS registered or eligible to register with the National Mortgage Licensing System and Registry."
Then "Key Measures Of Success/Key Deliverables Reduction in operational exceptions, audit findings, and fraud losses across the market Timely resolution and closure of exception items and control gaps Improved consistency in policy adherence and operational execution across banking centers Effective execution of quarterly audits and risk monitoring activities Demonstrated improvement in team capability through coaching and performance trends"
We need to include all that.
We'll structure Responsibilities section with maybe multiple
groups? But we can just have one with all items; but some items are sentences with multiple clauses. We'll break into logical bullet points.
We need to avoid duplication: The overview paragraph about company may be duplicated later? Not.
We'll also include Benefits section: medical, dental, vision insurance, 401K, continuing education opportunities, employee assistance program, Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, building inclusion across the organization. Also competitive compensation with salary and incentive program.
Pay section: Salary Range $21.50/Hr. - $37.50/Hr.. Final compensation determined by location, skills, experience, qualifications and career level.
We might also include Schedule? Not present, so omit.
Now produce HTML fragment.
We need to ensure we don't include any markdown fences. Just raw HTML.
Let's craft.
First, About the role: combine overview paragraph(s). We'll include the overview description: "Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values."
But note that benefits and compensation are also mentioned here; we might duplicate with Benefits and Pay sections. To avoid duplication, we could keep overview short without benefits details, but we need to preserve all substantive information. If we remove benefits from overview, we lose that info unless we put it in Benefits section. So we should keep overview generic about company mission, not include benefits. Let's extract overview purely about company history and mission, not benefits.
Original overview: "Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success."
That's the substantive overview. The rest about compensation and benefits is separate; we will move to Benefits and Pay sections.
Thus About the role paragraph: that.
Now Responsibilities: we need to include all bullet points from responsibilities, key accountabilities, controls, change leadership, key competencies? Actually key competencies maybe Skills section. We
Pay
) with that info. We have Benefits: medical, dental, vision insurance, 401K, continuing education opportunities, employee assistance program, Impact Network Groups. Also maybe "competitive compensation with our salary and incentive program". So we can put Benefits. We have Qualifications And Education Requirements: Associate degree..., 3+ years..., etc. So we put underQualifications
. We have Key Competencies for Position: Technical Knowledge, Communication/Collaboration, Execution Leadership. Could be Skills. So we put underSkills
. We have Key Measures Of Success/Key Deliverables: could be considered part of Responsibilities or maybe a separate section like "Performance Expectations"? Not in list. Could omit or incorporate into Responsibilities. Probably better to include under Responsibilities as additional bullet points. We also have "Old National is proud to be an equal opportunity employer..." that's EEO boilerplate; remove. Also "We do not accept resumes from external staffing agencies..." that's boilerplate; remove. Also "Our culture is firmly rooted in our core values..." maybe could be considered About the role? But it's boilerplate values; maybe we can keep as part of Overview? It's somewhat generic but still substantive? It's about company culture; could be kept under Overview (About the role). However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The core values statement might be considered boilerplate but it's not EEO; still could be considered generic fluff. Might be okay to keep? Safer to remove? The instruction says remove boilerplate, but not explicitly values. However it's generic and not specific to role; might be considered boilerplate. I'd remove it to keep only substantive. Also "Join our team!" is call to action; maybe remove as application instruction? It's not instruction but could be considered fluff. Safer to remove. Thus we will produce sections:About the role
with paragraph containing overview description (maybe trimmed). We'll include the overview paragraph about Old National Bank.Responsibilities
with- items covering the responsibilities and key accountabilities, plus key measures of success maybe.
We need to preserve all substantive information; we must not invent or summarize away detail. So we need to include each bullet point from responsibilities and key accountabilities, plus maybe the key measures of success as separate bullet points.
Let's extract responsibilities text:
From posting:
"The Community Banking Market Service Leader (MSL) leads market-level operations and risk execution across multiple banking centers, ensuring consistent control, compliance, and client service performance. The MSL owns operational oversight, policy adherence, and exception management, with accountability for monitoring, coaching, and follow-up to drive disciplined execution at scale. The MSL partners closely with Banking Center Managers, Assistant Banking Center Managers, and Community Banking Operations partners to identify risk, reinforce standards, and improve operational effectiveness. The role also leads the interpretation and application of client experience insights across the market, ensuring consistent actions are taken to improve client outcomes. The MSL maintains a strong field presence across the market, proactively identifying trends, addressing control risks, and coaching teams to improve performance."
Then "Key Accountabilities Market Operations Oversight & Risk Management Lead operational oversight across multiple banking centers, driving consistent execution of policies, procedures, and regulatory requirements to reduce variability and risk. Own exception management, including monitoring, escalation, and resolution of operational exceptions and control breakdowns. Complete pre-opening account reviews and reinforce adherence to account opening standards. Own monitoring, completion, and resolution of daily, weekly, and monthly operational reports, ensuring timely follow-up and issue resolution. Partner with Banking Center Managers to reinforce accountability for operational discipline and risk mitigation. Establish clear expectations for report monitoring discipline and ensure timely escalation of unresolved issues."
Then "Controls, Audit & Compliance Execution Execute and support quarterly surprise cash audits and expanded audit activities across the market. Oversee cash custodian outage tracking and ensure timely resolution and documentation. Monitor fraud loss trends and emerging risk processes, taking action to mitigate exposure and reinforce controls. Ensure consistent execution of audit readiness activities and partner with CBOP on findings, root cause themes, and remediation."
Then "Change Leadership & Market Partnership Provide targeted coaching to banking center leaders and team members, particularly related to individual-level cash over/short performance, policy adherence, and exception resolution. Analyze market-level trends (including operational performance, risk indicators, and available client analytics to identify gaps and improvement opportunities. Establish and drive a market-level strategy for understanding, prioritizing, and taking action on client insights, ensuring consistent follow-through across banking centers. Control and validation activities ensuring promotional rates and terms on money market and checking accounts are applied accurately, consistently, and in compliance with policy. Partner with BCMs and ABCMs to translate insights into clear actions that improve client experience, operational execution, and risk outcomes. Partner with CBOP and Risk to align on findings, root causes, and required actions, ensuring consistent execution across the market. Support change management efforts by identifying impacts, reinforcing expectations, and ensuring consistent adoption of new processes and standards. Serve as a key liaison between the market and operations/risk partners to drive alignment and sustained performance improvement."
Then "Key Competencies for Position Technical Knowledge: Demonstrates strong operational knowledge of banking center processes, systems, and controls; continuously builds expertise to stay current and effective. Communication/Collaboration: Communicates clearly and adapts approach to the audience; builds strong relationships to drive alignment and results. Execution Leadership: Identifies root causes, takes action, and reinforces accountability to resolve issues and improve performance."
Then "Qualifications And Education Requirements Associate degree in business related field or equivalent combination of education and relevant work experience. 3+ years of progressive experience in retail banking, including operational and risk exposure. Demonstrated knowledge of banking center operations, policies, procedures, and regulatory requirements. Experience with audit processes, operational risk management, or exception resolution preferred. Ability to analyze reports, identify trends, and drive issues to resolution. Strong problem-solving and communication skills, with the ability to influence and reinforce accountability. Ability to manage multiple priorities across locations and travel within the market. Proficient in Microsoft Office and business reporting tools NMLS registered or eligible to register with the National Mortgage Licensing System and Registry."
Then "Key Measures Of Success/Key Deliverables Reduction in operational exceptions, audit findings, and fraud losses across the market Timely resolution and closure of exception items and control gaps Improved consistency in policy adherence and operational execution across banking centers Effective execution of quarterly audits and risk monitoring activities Demonstrated improvement in team capability through coaching and performance trends"
We need to include all that.
We'll structure Responsibilities section with maybe multiple
- groups? But we can just have one
- with all items; but some items are sentences with multiple clauses. We'll break into logical bullet points.
We need to avoid duplication: The overview paragraph about company may be duplicated later? Not.
We'll also include Benefits section: medical, dental, vision insurance, 401K, continuing education opportunities, employee assistance program, Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, building inclusion across the organization. Also competitive compensation with salary and incentive program.
Pay section: Salary Range $21.50/Hr. - $37.50/Hr.. Final compensation determined by location, skills, experience, qualifications and career level.
We might also include Schedule? Not present, so omit.
Now produce HTML fragment.
We need to ensure we don't include any markdown fences. Just raw HTML.
Let's craft.
First, About the role: combine overview paragraph(s). We'll include the overview description: "Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values."
But note that benefits and compensation are also mentioned here; we might duplicate with Benefits and Pay sections. To avoid duplication, we could keep overview short without benefits details, but we need to preserve all substantive information. If we remove benefits from overview, we lose that info unless we put it in Benefits section. So we should keep overview generic about company mission, not include benefits. Let's extract overview purely about company history and mission, not benefits.
Original overview: "Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success."
That's the substantive overview. The rest about compensation and benefits is separate; we will move to Benefits and Pay sections.
Thus About the role paragraph: that.
Now Responsibilities: we need to include all bullet points from responsibilities, key accountabilities, controls, change leadership, key competencies? Actually key competencies maybe Skills section. We