Market Service Leader

Responsibilities

• Assist the Community Banking Market Manager and Banking Center Managers in overseeing the cash handling and daily operations of banking centers.
• Mentor on cash handling policies and procedures, and monitor operational and exception reports.
• Support client sales and service expectations by ensuring team members have appropriate product knowledge and conducting relevant discussions to uncover client needs and/or provide referrals.
• Contribute to sales efforts through individual performance during staffing shortages or planned client servicing responsibilities.
• Act as the liaison between Community Banking Operations and Risk partners.
• Supervise Market float positions to ensure sufficient staffing support is available at all market locations.

Requirements

• Possess the required technical knowledge to perform the role effectively.
• Experience with teller and banker processes and systems, consumer loan input and processing, and branch capture and end of day responsibilities.
• Knowledge of workflows to support client needs and support partners.
• Associate degree in business related field or equivalent combination of education and relevant work experience.
• 3+ years of experience in banking with retail sales, and/or customer service a plus.
• Prior supervisory experience preferred and/or demonstrated leadership experience.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Qualifications

• Technical Knowledge: Continuous learning to adopt new trends or expertise.
• People Leadership: Actively seeks to attract the best talent, develops team members, encourages and values diversity, gives, receives, and asks for feedback, creates a supportive, encouraging environment, holds team members accountable for goals and deliverables, leads through change, and earns agreement from team members.
• Communication/Collaboration: Shares information and ideas with individuals and groups, develops and maintains trusted relationships, actively seeks, develops, and maintains trusted relationships with others.
• Execution Leadership: Identifies issues, incorporates input from multiple sources, commits to achieving goals, and continuously learns to improve performance.

Skills

• Technical Knowledge: Required for performing the role effectively.
• People Leadership: Active in attracting and developing talent, encouraging diversity, providing feedback, creating an environment for growth, leading through change, and earning agreement from team members.
• Communication/Collaboration: Shares information and ideas, develops and maintains trusted relationships, actively seeks, develops, and maintains trusted relationships with others.
• Execution Leadership: Identifies issues, incorporates input from multiple sources, commits to achieving goals, and continuously learns to improve performance.

Benefits

Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled. Includes competitive compensation with a salary range of $21.50/Hr. - $37.50/Hr., medical, dental, and vision insurance, 401K, continuing education opportunities, and an employee assistance program. Additionally, Old National offers a variety of Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.