Market Research Interviewer

About the role

As a Field Interviewer for Universal Studios Hollywood, you will be responsible for collecting valuable guest feedback through surveys, ensuring unbiased and high-quality data collection.

Responsibilities

- Conduct surveys with the highest level of quality, without falsification of data and bias. - Research and perform surveys using proper interviewing techniques and adherence to strict methodologies and guidelines. - Meet assigned survey collection quotas. - Record respondent answers accurately, including typing verbal responses to survey questions. - Provide exceptional guest service, answering questions, offering information, and assisting guests courteously. - Adhere to safety practices and uphold department standards and policies. - Manage conflicts and disturbances professionally and effectively. - Maintain a welcoming and positive atmosphere for guests of all ages. - Demonstrate trustworthiness and integrity to foster a safe and welcoming environment.

Qualifications

- Must be 18 years old or older. - High school diploma or GED. - Customer service experience.

Job Demands

- Walk or stand for extended periods. - Lift and/or move up to 25 lbs frequently, with assistance as needed. - Work in environments with moderate to high noise levels. - Subject to various weather conditions, including heat, sun exposure, cold, and inclement weather. - Work at least 4 days per week during peak seasons, including mornings, evenings, weekends, and holidays.

Benefits

- Complimentary admission to Universal Studios Hollywood and all Universal Theme parks. - Earn complimentary tickets for friends and family. - Discounts on food and merchandise. - Special events for employees (preview nights for new attractions/events). - Building lifelong friendships. - Resume building workshops. - Growth opportunities. - Wellness programs.

Schedule

Must be available to work at least 4 days per week throughout peak seasons, including a rotation of mornings, evenings, weekends, and holidays.

Pay

$20 per hour.

A Universe of Opportunities

- Quick Service Associate - Food & Beverage Stocker - Barista - Food and Beverage Cash Coordinator - Host/Hostess - Tipped Busser - Tipped Food Runner - Barback - Waitperson - Bartender - Steward (Dishwasher) - Line Cook - Senior Cook - Chef Assistant - Attractions Attendant - Team Lead - Merchandise Associate - Gameskeeper - Merchandise Team Captain - Merchandise - Food & Beverage - Entrance Operations - Attractions - Parking & Transportation - Park Services - Event Operations - Tours - Parking and Transportation - Turnstiles and Pass Sales - Guest Services - Park Services - Security - Health Services - Wardrobe - and more!

Internships with Universal Orlando

- Paid opportunities to grow your career. - The chance to learn from talented industry professionals and make a valued impact on our Team Members and guests. - Access to exclusive professional development events designed for interns. - Eligibility for financial assistance towards housing may be applicable. - Advanced Technology Interactives (ATI) - Communications - Creative Studio - Digital & Technology - Engineering & Safety - Facilities & Construction - Finance - Food & Beverage - Marketing & Sales - Merchandise - Park Operations - Talent & Culture (HR) - Technical Services - Universal Products & Experiences (UP&E) - Actively enrolled in a degree seeking program at an accredited college or university. - Sophomores, Juniors, Seniors or Graduate-level students. - Minimum 2.8 cumulative GPA required (transcripts will be requested for verification). - Job specific qualifications as outlined in the Intern job description. - Ability to work a minimum of 20 hours a week for approximately 12 weeks.

RockIT Your IT Career Video Transcript

[DESCRIPTION] Speaker 1 (interviewer) and John (interviewee) walking towards Rip Ride Rockit roller coaster [SPEAKER 1] Hey, John. How's it going? [JOHN]: Good. [SPEAKER 1] We like to do interviews a little differently here at Universal. [JOHN]: Oh…OK. [TEXT] ROCK IT Your IT Career [DESCRIPTION] Speaker 2 (interviewer) and Speaker 3 (interviewee) on Rip Ride Rockit roller coaster. [SPEAKER 2] We're just going to chat a little bit about your IT background and qualifications, OK? [SPEAKER 3] OK. [SPEAKER 2] OK. All right. [SPEAKER 1] Tell me about your understanding of Angular6 and some of its advantages. [JOHN]: It's a JavaScript framework that manages-- [SPEAKER 3] Web applications and apps in JavaScript, HTML, and TypeScript. [DESCRIPTION] Interview on a roller coaster. [SPEAKER 2] Define active directory and how you have utilized it in your career. [SPEAKER 3] Active Directory manages computers and other devices on a network. [JOHN]: I most commonly use it when I'm setting up and managing network printers. [DESCRIPTION] Roller coaster races up and down hills and around corners, then pulls into the stop at the end. [SPEAKER 2] Thanks so much for taking the time to come in and meet with us. It was great chatting with you. [DESCRIPTION] Logo: Universal Orlando Resort. Text: Visit UniversalOrlandoJobs.com to view all of our IT opportunities. © 2019 BMP. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.