Market Rate Leasing Agent - Sacramento, CA

About the role

The AJ Apartments, located in Sacramento, California, is seeking a Market Rate Leasing Agent to join our team. This is a non-exempt position requiring weekend work and open flexibility for overtime and holidays.

Responsibilities

• Demonstrates a strong understanding of pricing, floor plans, and other offerings the community provides.
• Manages the leasing process, including performing initial outreach, following up consistently, touring the community and apartment homes, and utilizing closing techniques to secure the application.
• Accurately prepares and assists new residents with all leasing paperwork, such as move-in packets, applications, lease agreements, income verifications and screenings.
• Affords assistance to residents with submitting service requests, rent payments, and general questions about the community and their home.
• Understands and abides by all company policies, procedures, Fair Housing guidelines, and other applicable laws.
• Promotes resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues.
• Uses creativity to plan and carry out monthly resident events, retention efforts, and outreach marketing.

Qualifications & Experience

• Must have at least two (2) years of experience in a sales and customer service role, lease-up or apartment leasing experience is preferred.
• Strong Customer Service and Communication Skills
• Positive attitude, Professionalism, and Enthusiasm
• Excitement and an open mind for learning new things
• Team player with the ability to interact with a variety of people and personality types
• Computer skills in Microsoft Office
• Apartment software experience is a bonus (Yardi, CRM, KNOCK, OneSite, etc.)
• Must have a valid CA driver’s license & reliable transportation
• High School Diploma or GED required
• Certified Apartment Leasing Professional (CALP), Certified Occupancy Specialist (COS) or any related credential preferred

Benefits

• Compensation starting at $23-24 per hour with a bonus program
• Regular schedule: Sunday - Thursday
• Comprehensive benefit program including medical, dental, life insurance, paid time off, and a 401(k) plan with a generous employer matching contribution
• Flexible spending accounts, credit union membership, employee referral program, wellness incentives, employee appreciation and recognition events and activities, volunteer time off, floating holiday, employee discounts, tuition reimbursement, unpaid time off and PAID holidays

Schedule

The regular schedule will be Sunday - Thursday.

How to Apply

To apply, attach your resume to the online application at USA Multifamily Management, Inc.

Note: USA Multifamily Management, Inc. is an equal opportunity employer and a drug-free workplace.