Market Operations Manager II (Warehouse/Transportation)

Job Summary

Responsibilities

Requirements

Qualifications

Skills

Benefits

Pay

Schedule

• Job Summary

  Responsible for the daily operations of two or more storage centers within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments.

• Responsibilities

  • Recruit, interview, hire, train, identify and retain top talent
  • Provide daily support to include coaching and hands-on/ride-along training for associates
  • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork)
  • Effectively administer PODS performance management process
  • Report employee issues to Territory Manager and Regional HRBP in a timely manner
  • Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting
  • Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas
  • Ensure daily pre-shift meetings are conducted at each Storage Center
  • Manage customer experience to meet or exceed PODS CSAT and DSAT goals
  • Manage all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.)
  • Coordinate repairs as assigned by Territory Manager
  • If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center
  • Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books
  • Manage relationship with local municipalities
  • Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required
  • Participate in quarterly self-audits and identify areas of improvement
  • Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance)
  • Manage the day-to-day operation with a focus on improved efficiency
  • Manage all petty cash per the PODS Petty Cash policy
  • Ensure refueling equipment is performed in a compliant, cost effective manner
  • Perform monthly parts inventory reconciliation

• Requirements

  High School diploma required; college degree preferred or a minimum of 3 years of prior management experience. Ability to apply and successfully attain CDL Class B License or higher is preferred. Must maintain a current/valid driver license from the state in which position is assigned. Must be able to obtain PODS forklift certification. Possession of a valid DOT medical card is preferred. Mechanical ability essential to identify problems with equipment.

• Qualifications

  • Ability to sit at a desk for up to 8 hours a day
  • Ability to type on a keyboard and use a mouse
  • Ability to stand and walk up to 8 hours a day
  • Ability to stoop, bend and lift up to 40 lbs
  • Occasionally required to stand, walk, kneel, crouch, or crawl
  • Regularly required to reach with hands and arms and talk and hear
  • Ability to hear and verbally communicate using a telephone handset

• Skills

  • Recruitment and hiring
  • Training and development
  • Customer service
  • Performance management
  • Communication and collaboration
  • Operational management
  • Regulatory compliance
  • Financial management
  • Physical demands

• Benefits

  Not specified

• Pay

  $85,000 - $90,000

• Schedule

  Regular business hours. Some additional hours may be required including Saturdays/Sundays. Travel requirements: Within Local Territory. Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels