Market Operations Manager II (Warehouse/Transportation)

Job Summary

Responsibilities

Requirements

Qualifications

Skills

Benefits

Pay

Schedule

• Recruit, interview, hire, train, identify and retain top talent
• Provide daily support to include coaching and hands-on/ride-along training for associates
• Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork)
• Effectively administer PODS performance management process
• Report employee issues to Territory Manager and Regional HRBP in a timely manner
• Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting
• Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas
• Ensure daily pre-shift meetings are conducted at each Storage Center
• Manage customer experience to meet or exceed PODS CSAT and DSAT goals
• Manage all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.)
• Manage daily routing and ETA/JPH performance for associates
• Communicate any scheduling/operational delays to Sales and Serve Center
• Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS
• Cook repairs as assigned by Territory Manager
• If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center
• Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books
• Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory
• Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels
• Perform driver functions when the business dictates
• Ensure compliance of all DOT requirements including Hours of Service regulations and licensing
• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances
• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement
• Manage relationship with local municipalities
• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required
• Participate in quarterly self-audits and identify areas of improvement
• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance)
• Manage the day-to-day operation with a focus on improved efficiency
• Manage all petty cash per the PODS Petty Cash policy
• Ensure refueling equipment is performed in a compliant, cost effective manner
• Perform monthly parts inventory reconciliation

Qualifications

• High School diploma required; college degree preferred or a minimum of 3 years of prior management experience
• Ability to apply and successfully attain CDL Class B License or higher is preferred
• Must maintain a current/valid driver license from the state in which position is assigned
• Must be able to obtain PODS forklift certification
• Possession of a valid DOT medical card is preferred
• Mechanical ability essential to identify problems with equipment
• Ability to sit at a desk for up to 8 hours a day
• Ability to type on a keyboard and use a mouse
• Ability to stand and walk up to 8 hours a day
• Ability to stoop, bend and lift up to 40 lbs
• Occasionally required to stand, walk, kneel, crouch, or crawl
• Vision requirements include close and peripheral vision and ability to adjust focus
• Regularly required to reach with hands and arms and talk and hear
• Ability to hear and verbally communicate using a telephone handset