Market Operations Coordinator

About the role

The Market Operations Coordinator plays a critical role in ensuring client reporting and deliverables are completed accurately and on time. This position supports client-facing initiatives by maintaining organized documentation, coordinating across internal teams, and ensuring consistent, high-quality service delivery.

Responsibilities

• Coordinate the client reporting process, partnering with internal teams to ensure accuracy, timeliness, and alignment with client expectations
• Identify and help resolve discrepancies in reporting, escalating complex issues as needed
• Act as a liaison between Client Services and internal departments to facilitate communication and follow-through
• Aid in the fulfillment of client-related deliverables, including requests and support for Account Executives and Sales Coordinators
• Maintain accurate and organized client account documentation, including reporting schedules and trackers
• Ensure consistency and accessibility of operational records
• Proactively identify and resolve routine operational issues
• Contribute to process improvements by streamlining workflows, enhancing communication, and increasing efficiency
• Support the development and refinement of procedures and documentation

Qualifications

• Education & Experience: Associate degree in Business, Healthcare Administration, Public Health, or related field preferred, or an equivalent combination of education and experience; High school diploma or GED required; 2+ years of experience in administrative support, project coordination, or healthcare operations required; Prior experience in managed care or health insurance strongly preferred
• Core Capabilities: Strong interpersonal and relationship-building skills across teams; Clear and professional written and verbal communication; Excellent organizational and time management abilities with attention to detail; Ability to manage multiple priorities and deadlines effectively; Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Outlook); Experience with project tracking tools or CRM systems preferred; Proactive, collaborative, and service-oriented mindset