Market Operations Associate

About the role

Rothera is building the premier prediction market in partnership with Robinhood and Susquehanna International Group. The Market Operations Associate is responsible for providing real-time support to Rothera's clients and key internal stakeholders, maintaining a fair and orderly market, and monitoring the stability of Rothera's systems. Associates engage directly with Rothera's clients, engineers, product managers, and executive leaders to resolve mission-critical questions and issues.

Market Operations Associates may start out with limited industry experience, but they are adaptive, highly empathic, and motivated to learn. They take initiative to understand our partners' priorities and guide their adoption of Rothera's trading, clearing, and data services. Markets are constantly changing, and Associates regularly face time-sensitive, unstructured challenges in high-visibility situations. In partnership with Rothera's engineers, they use their deep understanding of Rothera's clients and fluency with Rothera's proprietary datasets to uncover traders' problems and identify actionable solutions.

Responsibilities

• Develop expertise with Rothera trading systems, market functionality, order types, and external interfaces
• Provide technical and non-technical support for market participants, including futures commission merchants ("FCMs"), clearing banks, and other industry partners to resolve issues related to market access or usage of Rothera's trading, clearing, or data services
• Synthesize user feedback and coordinate communications when escalating critical system issues to Rothera engineers
• Monitor Rothera system integrity and maintain control of Rothera's trading environment
• Maintain Rothera's listed event contracts, ensuring accurate product specifications, trading parameters, and settlement terms
• Execute and maintain Rothera's operational procedures
• Design, build, and maintain automation scripts used by the Market Operations team
• Collaborate with internal teams at Rothera, including Technology Operations, Product Management, Sales, Quality Assurance, Compliance, and Regulation

Requirements

• Bachelor's degree or equivalent combination of education and professional experience
• 2+ years of experience in trade support, quantitative trade consulting, middle-office operations, compliance, or system engineering in an institutional trading or exchange environment
• Initiative to delve beyond surface-level answers and continuously cultivate subject matter expertise
• Disciplined attention to detail
• Excellent verbal and written communication skills
• Ability to quickly acquire new concepts and ideas, for example, beginner-level programming in Python or SQL
• Availability and commitment to flexibly accommodate an event-driven work schedule and an on-call environment

Skills

• Some professional exposure to, or familiarity with, electronic trading, trading systems, institutional brokerage, exchanges, or US futures market structure (desired, but not required)
• Python programming experience, e.g., composition of simple scripts to automate manual processes or assist with routine assignments (desired, but not required)
• Data analysis experience or exposure to Python or a query language like SQL (desired, but not required)
• Some ability to query large datasets and analyze query results (desired, but not required)
• Familiarity with an automation scheduling tool like Rundeck (desired, but not required)

Benefits

• 401(k) plan with employer match
• Health, vision, and dental insurance for employees and eligible dependents
• Paid time off

Pay

This position has a base salary of $100,000-$120,000 per year, plus participation in a discretionary annual incentive bonus program.

Schedule

This is a full-time, in-person hybrid position with an event-driven work schedule and an on-call environment.