Market Manager - Queens

About the role

At Capital One, we are redefining how people bank by creating a customer experience that fits seamlessly into everyday lives. As a Market Manager, you will lead and inspire a team of Branch Ambassadors to deliver exceptional, inclusive, and memorable experiences in our branches. This role focuses on coaching, mentoring, and empowering your team to build deep customer connections, drive community impact, and uphold Capital One’s high standards—all without the pressure of traditional sales quotas.

Responsibilities

• Cultivate a culture of "Every Customer, Every Time" by coaching your team to prioritize meaningful human connections and handle complex customer escalations with care.
• Lead through behavioral coaching, providing real-time feedback and fostering an environment where team members feel empowered to think independently and take ownership.
• Bring the Capital One brand to life by ensuring physical spaces reflect our values and maintaining a high standard of customer experience across all touchpoints.
• Manage your market (1–3 branches) with an owner’s mindset, driving operational excellence, talent development, and continuous improvement based on customer feedback.
• Empower your team to handle unexpected challenges with confidence, stepping in as needed for complex problem-solving and leader interventions.
• Champion digital innovation by coaching your team on mobile and online banking tools and leveraging technology to streamline processes and reduce administrative burdens.
• Drive purposeful community impact by leading volunteer initiatives and connecting your team with local organizations, nonprofits, and charities aligned with Capital One’s strategic partnerships.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in retail, sales, or banking.
• At least 1 year of people management or supervisory experience.

Preferred Qualifications

• Bachelor’s Degree.
• 4+ years of experience in customer service, retail, or financial services.
• 2+ years of people management experience.

Benefits

• Day 1 coverage for medical, dental, vision, and prescription insurance, plus flexible spending accounts.
• Life and disability insurance.
• Paid time off.
• Education assistance for career development.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support and resources.
• Back-up child or elder care.
• Additional comprehensive benefits to support total well-being.

Pay

The full-time annual salary for this role ranges from $112,100 to $126,000 for candidates hired to work in the following Queens, NY locations:

• Astoria
• Bayside
• Floral Park
• Flushing
• Jackson Heights
• Queens Village
• Rego Park
• South Richmond Hill
• Sunnyside
• Whitestone

This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives. Salaries for part-time roles will be prorated based on agreed-upon hours.