Market Manager - Queens

About the role

At Capital One, we are redefining how people bank by ensuring banking fits our customers' everyday lives. As a Market Manager, you will lead and inspire a team of Branch Ambassadors to create dynamic, memorable, and inclusive customer experiences. This role focuses on coaching, mentoring, and empowering your team to deliver exceptional service without the pressure of traditional sales quotas. You will drive operational excellence, foster community engagement, and champion digital innovation across 1–3 branches in Queens.

Responsibilities

• Cultivate a customer-obsessed culture, ensuring every interaction is impactful and aligned with Capital One’s high standards.
• Lead through behavioral coaching, providing real-time feedback and empowering your team to think independently and take ownership.
• Serve as the face of Capital One in the community, championing volunteerism and guiding team participation in local initiatives.
• Maintain a pristine branch environment and advocate for Capital One’s values, ensuring the physical space reflects the brand’s standards.
• Drive continuous improvement with an owner’s mindset, leveraging customer feedback and insights to evolve the branch experience.
• Coach your team on digital innovation, helping customers navigate mobile and online banking while streamlining processes using emerging technology.
• Empower your team to handle unexpected challenges, fostering strong problem-solving skills and stepping in for complex escalations.
• Manage talent, resources, and operational excellence across your market, ensuring a seamless and evolving customer experience.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in retail, sales, or banking.
• At least 1 year of people management or supervisory experience.

Preferred Qualifications

• Bachelor’s Degree.
• 4+ years of experience in customer service, retail, or financial services.
• 2+ years of people management experience.

Benefits

• Day 1 coverage for medical, dental, vision, and prescription insurance, plus flexible spending accounts.
• Life and disability insurance.
• Paid time off.
• Education assistance for career development.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support and resources.
• Back-up child or elder care.
• Performance-based incentive compensation, including cash bonuses and long-term incentives.

Pay

The full-time annual salary range for this role in the specified Queens locations is $112,100 – $126,000. Salaries for part-time roles will be prorated based on agreed-upon hours. Candidates hired for other locations will be subject to the pay range associated with their specific location.

This role is eligible for performance-based incentive compensation.