Market Manager - Queens

At Capital One, we are redefining how people bank by ensuring banking fits seamlessly into our customers' everyday lives. We seek outgoing, passionate leaders who thrive on connecting with individuals and communities. As a Market Manager, you will drive a dynamic, memorable branch experience by coaching your Branch Ambassador team to create impactful interactions and cultivate an inclusive culture centered on exceptional customer service.

About the Role

In this role, your leadership style will focus on inclusion, empowerment, and inspiration. You will serve as a mentor, strategist, and guide for your team’s development and performance. By removing traditional sales quotas, you can fully invest in your team’s growth and elevate the guest experience. This is leadership with a mission—facilitating legendary experiences in a reimagined banking environment where customers succeed, and so do you.

Responsibilities

• Cultivate "Every Customer, Every Time": Coach your team to prioritize the depth and quality of human connection over sales metrics. Handle complex customer escalations and collaborate with partners to ensure a seamless, high-tier experience.
• Lead through Behavioral Coaching: Foster a supportive, high-energy environment through real-time observation and continuous feedback. Empower team members to think independently and take ownership of operations.
• Bring the Capital One Brand to Life: Advocate for Capital One’s values by maintaining pristine branch environments and ensuring alignment with brand standards across all customer touchpoints.
• Lead with an Owner’s Mindset: Manage 1–3 branches with a forward-thinking approach, driving operational excellence, talent development, and continuous improvement based on customer feedback.
• Empower De-escalation & Problem-Solving: Build a team capable of handling unexpected scenarios with critical thinking and confidence. Serve as the ultimate safety net for complex situations requiring leader intervention.
• Embrace Digital Innovation: Coach your team on digital banking tools and leverage emerging technologies (e.g., AI, GEMS) to streamline processes and reduce administrative burdens.
• Drive Purposeful Community Impact: Champion volunteerism and guide your team in connecting with local organizations, nonprofits, and charities to align with Capital One’s community initiatives.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in retail, sales, or banking.
• At least 1 year of people management or supervisory experience.

Preferred Qualifications

• Bachelor’s Degree.
• 4+ years of experience in customer service, retail, or financial services.
• 2+ years of people management experience.

Benefits

• Day 1 coverage for medical, dental, vision, and prescription benefits, plus Flexible Spending Accounts.
• Life and disability insurance.
• Paid time off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.
• Additional comprehensive benefits to support total well-being.

Pay

The full-time annual salary range for this role in the specified Queens locations is $112,100 – $126,000. Part-time salaries will be prorated based on agreed-upon hours. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives.

Candidates hired for other locations will be subject to the pay range associated with their specific area.