Market Manager - Queens

About the role

At Capital One, we are redefining how people bank by ensuring banking fits our customers' everyday lives. As a Market Manager, you are the driving force behind providing a dynamic, memorable experience in the branch. You will coach your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time. This role focuses on leadership through inclusion, empowerment, and inspiration, serving as a mentor, strategist, and guide for your team's development and performance.

This isn't just a management job—it’s leadership with a mission. Without traditional sales quotas, you can focus entirely on investing in your team’s growth and elevating the guest experience. We provide an inclusive environment with tools to empower your people, inspire your community, and ensure effectiveness across your market.

Responsibilities

• Cultivate "Every Customer, Every Time": Coach your team to measure success by the depth and quality of human connection, ensuring every interaction is impactful. Handle complex customer escalations and engage with partners to ensure a seamless, high-tier experience.
• Lead through Behavioral Coaching: Create a supportive, high-energy environment through real-time observation and continuous behavioral feedback. Empower Ambassadors to think independently and take ownership, ensuring smooth operations even when you are visiting another location.
• Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values. Collaborate with business partners to align the customer experience with our high standards.
• Lead with an Owner’s Mindset & Drive Continuous Improvement: Manage 1–3 branches with a franchise ownership attitude. Drive operational excellence, manage talent and resources, and use customer feedback to iterate and elevate the branch experience.
• Empower De-escalation & Resourceful Problem-Solving: Build a team with critical thinking skills to handle unexpected scenarios. Coach Ambassadors to navigate unique financial situations or operational challenges, stepping in for leader interventions when needed.
• Embrace Digital Innovation & Simplify the Complex: Coach your team on mobile and online banking experiences. Leverage emerging technology like AI and GEMS to streamline processes and remove administrative burdens, focusing energy on human-centered activities.
• Drive Purposeful Community Impact: Champion volunteerism and guide your team in connecting with local organizations, nonprofits, and charities. Facilitate participation in approved community initiatives aligned with Capital One’s strategic partnerships.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Retail, Sales, or Banking Experience
• At least 1 year of People Management experience or 1 year of Supervisory experience

Preferred Qualifications

• Bachelor’s Degree
• 4+ years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Pay

The full-time annual salary ranges for this role by location are:

• Astoria, NY: $112,100 - $126,000
• Bayside, NY: $112,100 - $126,000
• Floral Park, NY: $112,100 - $126,000
• Flushing, NY: $112,100 - $126,000
• Jackson Heights, NY: $112,100 - $126,000
• Queens Village, NY: $112,100 - $126,000
• Rego Park, NY: $112,100 - $126,000
• South Richmond Hill, NY: $112,100 - $126,000
• Sunnyside, NY: $112,100 - $126,000
• Whitestone, NY: $112,100 - $126,000

Salaries for part-time roles will be prorated. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).