Market Manager - MIA

About the role

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments. The Market Manager Team is at the center of this! Market Managers are responsible for being the revenue leader in your city, representing the Odeko mission of supporting small businesses.

Responsibilities

• Achieve monthly revenue goals through new customer acquisition and growing existing customer accounts
• Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
• Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
• Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products
• Work closely with our Operations and Support team to ensure day to day issues are resolved quickly
• Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team
• Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers
• Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback
• Continually develop your knowledge of local and national trends within the specialty coffee industry

Requirements

• 2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
• Experience discovering and closing sales opportunities and building client relationships
• Bi-lingual (English/Spanish)
• Self-directed and comfortable in a constantly evolving environment
• Experience successfully managing a pipeline to achieve revenue targets
• Experience in delivering client-focused solutions based on customer needs
• Passion for coffee and small business. A background in coffee is a bonus!

Qualifications

• This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.

Benefits

• Fast-paced environment and growth opportunities
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks - Full lists of benefits available upon request

Pay

• This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.

Schedule

• Not specified