Market Manager
About the role
The Market Manager Team is at the center of Odeko's mission to support small businesses. This person will be responsible for:
- Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts
- Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
- Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
- Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products
- Work closely with our Operations and Support team to ensure day to day issues are resolved quickly
- Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team
- Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers
- Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback
- Continually develop your knowledge of local and national trends within the specialty coffee industry
Requirements
2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
Experience discovering and closing sales opportunities and building client relationships
Self-directed and comfortable in a constantly evolving environment
Experience successfully managing a pipeline to achieve revenue targets
Experience in delivering client-focused solutions based on customer needs
Passion for coffee and small business. A background in coffee is a bonus!
Qualifications
Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.
Benefits
Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
Competitive compensation, healthcare benefits, and opportunity for equity
Other great perks - Full lists of benefits available upon request
Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.