Market Manager

Key Responsibilities

• Own day-to-day dispatch, scheduling, and SLA performance for all W2 technicians in the Dallas market.
• Manage technician utilization to target, ensuring enterprise demand (Starbucks, McDonald's, Circle K, and others) keeps techs billable from day one.
• Conduct regular field ride-alongs, quality audits, and performance reviews to hold the team to VixxoCafé service standards.
• Oversee parts inventory, van stocking, and branch office operations in coordination with the Supply & Ops Lead.
• Ensure all work orders, timekeeping, and invoicing are completed accurately and on time within VixxoNow.

Local Demand Growth

• Drive local market revenue growth beyond the enterprise customer base by developing relationships with independent coffee shops, QSR operators, restaurant groups, and regional chains.
• Own inbound lead conversion — respond to digital and SEO-generated leads from VixxoNow and convert them into service agreements.
• Activate enterprise MSAs locally by introducing new C-store, QSR, and FSB accounts to VixxoCafé services in the Dallas metro area.
• Partner with the Commercial BD Lead on mid-market pipeline and handoffs from enterprise sales motions.
• Represent VixxoCafé at local trade events, OEM training sessions, and industry associations to build brand presence in the market.

Market P&L & Reporting

• Own the Dallas market P&L — revenue, gross margin, technician cost, and operating performance.
• Report weekly on utilization rates, SLA attainment, revenue ramp, and open demand pipeline to the BU Leader.
• Identify and escalate market-level blockers (tech capacity, parts supply, customer churn risk) proactively.
• Support market expansion decisions by providing ground-level insight on demand density, local competition, and technician pipeline.

Team Building & Development

• Hire, onboard, and develop additional W2 technicians as demand scales in the Dallas market.
• Maintain a pipeline of qualified technician candidates in partnership with HR and the S&O Lead.
• Coach technicians on OEM-authorized service procedures, customer communication, and platform compliance.
• Build a high-performance local team culture grounded in accountability, craftsmanship, and customer focus.