Market Manager

Summary

The Market Manager is the primary contact for all customer accounts in his/her territory, acting as a liaison between customers and the company. This position ensures quality and consistency of service and/or product delivery. The position maintains contact and develops strong relationships with current and prospective clients, generates sales proposals, and service and manages existing accounts.

Responsibilities

• Fosters strong relationships with customers and leads in developing customer loyalty and company brand reputation.
• Maintains a strong understanding of market volumes, trends, competitive activity, and key economic drivers for the assigned territory.
• Develops annual business plans for the territory and each account, including pricing objectives, technical support, distribution optimization, new products, and receivables management.
• Manages customer accounts, ensuring 100% correct daily billing with emphasis on correct and complete entry of pricing, management of payment discrepancies, DSO, and rebates.
• Manages payment discrepancies and DSO problems to ensure customers are being billed correctly and paying correctly as per their agreed terms.
• Continues to work towards our vision of making the company the easiest and best supplier in the market to work with.
• Leads price negotiations with all customers and ensures that they are done in a mutually beneficial, satisfactory, and timely manner.
• Promotes the consumption of cement and related cementitious products, enhancing the company's brand reputation and awareness in the marketplace.
• Provides up-to-date sales forecasts monthly for each account as required via standard tools.
• Provides first-line technical input (testing, specification interpretation, troubleshooting) to customers and other stakeholders in assigned territory and engages other Technical Service support.
• Develops superior knowledge and understanding of each account, including objectives and strategies, key staff, operations, and financial performance.
• Provides value-added to our customers to strengthen loyalty and brand reputation.
• Utilizes all available data to monitor accounts' commercial margins and continually seek opportunities for improvements in the commercial margin.
• Represents the company by participating in industry associations.
• Manages assigned expense and travel budgets.
• Follows up on new leads and referrals resulting from field activity.
• Safeguards and promotes the company's safety and health standards.
• Ensures alignment of OH&S activities arising from Companies OH&S mission.
• Performs additional duties as assigned by supervisor.

Requirements

• Minimum of 4 Year / Bachelors Degree in Business management, Sales, Purchasing or related field.
• Minimum 5 years of experience as Sales representative or similar role.
• Ability to read, write, and understand warning labels, instructions, signs, etc.
• Proficient in English written, verbal communication, and listening skills.
• Ability to drive committed and effective incident management.
• Ability to explore and understand customers’ requirements to ensure a high level of responsive service.
• Ability to analyze facts and to exercise sound judgment in arriving at a conclusion.
• Proficient in English written, verbal communication, and listening skills.
• Ability to cultivate and maintain positive relationships with others in a friendly and respectful manner.
• Ability to read, write and understand English.
• Ability to perform multiple projects/tasks simultaneously with a high degree of accuracy.