Market Manager

About the role

The Market Manager will primarily cover Jamaican markets, working with lodging partners to maximize production potential and ensure global travelers find the best properties on Expedia Group's platforms.

Responsibilities

• Develop and sustain strong partnerships with hotel partners, providing data insights and consulting services
• Build relationships with C-Suite and clients to influence strategic decisions
• Optimize partner hotels' products on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability during high demand periods
• Secure seasonal deals and promotions to support brand merchandising and marketing efforts
• Promote and develop hotel partners' engagement with Expedia Group's suite of tools and services
• Represent Expedia Group in the market and build relationships with key influencers
• Collaborate internally to execute business initiatives and drive market strategy
• Provide coaching and training to colleagues and peers
• Conduct regular self-learning to improve skills and influence
• Direct and manage internal/external projects as needed
• Execute effectively based on key performance indicators (KPIs)
• Guide and support hotel partners to deliver exceptional traveler experiences
• Participate in in-market commercial initiatives like seminars, webinars, panel discussions, and roundtables
• Travel 20-30% of the time for partner visits
• Perform cost, benefit, and risk analyses to inform decision-making
• Engage stakeholders in decision-making processes to benefit both the account and organization
• Closely close deals and secure agreements
• Develop a deep understanding of competitors' offerings to stay ahead
• Proactively demonstrate the unique value of partnering with Expedia Group
• Adapt to new challenges and continuously improve performance
• Present ideas and directives clearly and persuasively while actively listening to feedback

Requirements

• 2+ years of experience in account management, partner/client success, consultative sales, or related field
• Experience in influencing at scale
• Proficiency in English
• A passion for travel
• Ability to work independently and collaboratively with a diverse team
• A strong appetite for innovation, fast-paced environments, and data-driven decision-making
• Prioritization and multitasking skills to meet critical targets, goals, and strategic objectives
• Rigor, attention to detail, and organizational skills
• Strong negotiation skills
• A relationship-building approach that fosters trust and collaboration
• A drive for results and continuous improvement
• Effective presentation and storytelling skills

Qualifications

• Passionate about travel
• Ability to work autonomously and collaboratively
• Strong analytical skills with market trends, partner performance, and competitor analysis
• Proactive and consistent demonstration of the unique value of Expedia Group
• A growth mindset and willingness to learn from feedback
• Strong negotiation skills
• A relationship-building approach that fosters trust and collaboration
• A drive for results and continuous improvement
• Effective presentation and storytelling skills

Skills

• Account Management
• Client Success
• Consultative Sales
• Data Analysis
• Market Trends
• Competitor Analysis
• Collaboration
• Project Management
• Communication
• Leadership
• Problem Solving
• Customer Service

Benefits

• Remote work with occasional travel
• Competitive compensation package
• Flexible schedule
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Flexible work schedule with occasional travel required.