Market Manager

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes, and other food establishments. Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support. The Market Manager Team is at the center of this!

Responsibilities

• Achieve monthly revenue goals through new customer acquisition and growing existing customer accounts
• Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
• Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
• Own the customer relationship pre and post-sales, with a focus on retention and expansion through upselling, in-person visits to cafes, and launching new products
• Work closely with our Operations and Support team to ensure day-to-day issues are resolved quickly
• Keep meticulous records in our CRM tool (Hubspot) to report activity and conversations, enhancing the customer experience in their journey with the rest of the Odeko Revenue team
• Work closely with Odeko’s vendor partners to collaborate in local coffee events and conduct sampling campaigns for prospective customers
• Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback
• Continually develop your knowledge of local and national trends within the specialty coffee industry

Requirements

• 2+ years of relevant sales, account management, or business development experience OR local coffee community leadership experience
• Experience discovering and closing sales opportunities and building client relationships
• Self-directed and comfortable in a constantly evolving environment
• Experience successfully managing a pipeline to achieve revenue targets
• Experience in delivering client-focused solutions based on customer needs
• Passion for coffee and small business (a background in coffee is a bonus)

Pay

Base compensation is between $60,000 - $65,000. On-target earnings between $90,000 - $95,000.

Benefits

• Fast-paced environment and growth opportunities with room to directly impact the company and enhance your career
• Competitive compensation and healthcare benefits
• Opportunity for equity
• Other great perks (full list of benefits available upon request)