Market Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

About the role

The Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

Responsibilities

• Build and manage partner relationships within assigned territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high-quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the right support to your clients
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving short-term rental regulations at the federal, provincial, and municipal levels
• Hold regular optimization calls and business reviews with your partners
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Requirements

• 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships
• Fluency in English required; bilingual in Mandarin or Cantonese is a plus
• 2+ years of tech/travel industry experience is a plus
• Proven track record of effectively working a leads pipeline and a book of business
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Proven experience working cross-functionally
• Excellent communication and presentation skills, with the ability to communicate effectively with clients via phone, email, and in-person
• Charismatic self-starter who is resourceful and self-sufficient, with strong time management and prioritization skills
• Highly proficient in using CRM software; Salesforce experience is a plus
• Based in Ohio, Kentucky, Indiana, or Illinois, and must be willing to regularly travel to your assigned territory (typically once every quarter)
• Passion for Airbnb, travel, and the sharing economy; being an Airbnb host is a plus

Pay

Pay Range: $111,000—$123,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Location: Ohio, Indiana, Kentucky, or Illinois, United States