Market Director Patient Access

About the role

Provides strategic leadership and operational oversight for Patient Access services across a multi-facility market, ensuring consistent, efficient, and patient-centered access to care. Responsible for the integration and performance of scheduling, registration, insurance verification, denial prevention, and PBX operations, this role drives front-end revenue cycle optimization while enhancing the overall patient experience.

Responsibilities

• Leads and develops a team to manage and optimize patient access services
• Ensures compliance with regulatory requirements and industry standards
• Improves patient satisfaction and reduces wait times through process improvement initiatives
• Collaborates with hospital executives, clinical leadership, and revenue cycle teams to enhance patient flow and streamline operations
• Manages and integrates multiple systems to improve efficiency and accuracy in patient access
• Develops and implements strategies to prevent denials and improve revenue cycle performance
• Works closely with third-party payers to resolve issues and improve patient outcomes

Requirements

• Bachelor’s degree in Business Management or Accounting and three years of experience in a patient access leadership position in an acute care hospital required; or seven years of patient access leadership experience in an acute care facility required
• Proven ability to lead, influence, and develop team
• Customer Service and/or Patient Satisfaction experience required

Preferred Skills and Abilities

• Must be able to demonstrate understanding of and ability to interpret third party payer principles and terms and COBRA laws
• Strong organizational skills required for effective communication with patients, physicians, public, staff, and administrations
• Must be able to work in a fast-paced environment with frequent interruptions
• Knowledge of medical terminology preferred
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Experience with EPIC electronic medical records system preferred

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights