Market Development Specialist, Robotics & Navigation (West)

Responsibilities

• Perform demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Alpha Informatix technologies, primarily the Valence Robotic Navigation System.
• Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Alpha Informatix technologies.
• Conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
• Train and mentor local support teams, ensuring their proficiency in providing clinical and technical assistance.
• Ensure proper system setup of equipment, including the required calibration steps are achieved.
• Aid surgical teams during procedures, ensuring proper setup, workflow, and utilization.
• Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
• Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
• Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
• Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
• Align regularly with Marketing and Sales Leadership and identify opportunities to achieve strategic objectives.
• Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine's education training programs.
• Adhere to written procedures for troubleshooting and support of ATEC products.
• Proactively assist with collection and dissemination of feedback provided by customers.
• Provide prompt and accurate complaint reports per the quality system requirements.
• Continuously increase knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
• Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
• Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
• Maintain all current Certifications and Vendor Hospital Credentialing.
• Complete other duties as assigned.

Requirements

• Relevant knowledge and experience with spinal intraoperative robotics and navigation technologies.
• Relevant knowledge and experience with spinal implant procedures, instruments, and products.
• Excellent oral and written communication skills.
• Experience, understanding, and appreciation of clinical/surgical environments and workflow.
• Proficiency in Microsoft Word, Excel, PowerPoint, Power BI, Windows, and internet applications.
• Strong relationship building skills, a strong work ethic and strong attention to details.
• Ability to perform multiple tasks in a fast-paced, team focused environment.
• Demonstrated success working as an integral cross-functional team member.
• Aptitude to learn medical and technical information quickly.
• Ability to work autonomously and achieve results as both an individual and team contributor.
• Ability to travel up to 80 percent of the time.

Qualifications

• Bachelor's degree in a clinical/science concentration or business, marketing or related field; or equivalent combination of education and experience.
• 3+ years of successful sales and/or account management experience in spine or orthopedics; sales, market development, navigation/robotics and operating room experience highly preferred.

Benefits

Salary Range: $95,000 to $110,000 Full-Time Annual Salary