Market Branch Manager: Yucca Valley

Responsibilities

• Sales through Service: Consistently meets or exceeds Sales and Service metrics set for their respective branch
• Deepen member relationships: Utilize consultative service skills
• Oversee new product onboarding: Ensure satisfaction and retention
• Coaching: Daily observation with immediate feedback (mini-coaching)
• Create and execute personalized Action Plans: Assist in constant employee progression
• Coaches teams: Handle escalations and manage conflict resolution
• Direct monthly branch staff meetings: Conduct consistent daily huddles
• Mentor and support employees: Provide exceptional member service
• Membership Development: Weekly business development efforts to drive new membership and increase market share
• Internal and external relationship building: Network and create referral sources
• Community involvement: Represent Frontwave’s philanthropic efforts
• Financial classes: Educate members and resolve problems
• Branch Operations: Oversee staffing, maintain branch soundness and security, handle regulatory/compliance policies
• Branch Management: Manage branch management employees and staff, schedule and interview candidates, organize training sessions
• Credit Union’s Strategic Goals: Ensure branch activities align with Frontwave’s strategic priorities and objectives

Qualifications

• Bachelor’s Degree (B.S.) or equivalent from four-year college or technical school in relevant major
• Minimum of seven years’ experience in a credit union or similar financial institution with a minimum of five years in a management position