Manufacturing Office Administrator

About the role

Mauser Packaging Solutions is dedicated to helping customers achieve better sustainability through innovative packaging solutions. This role offers opportunities for growth and development within a diverse and forward-thinking team.

Customer Service

• Establish relationships with customers and resolve complaints satisfactorily, seeking supervisor approval when necessary.
• Enter and maintain order files, submit shipping documentation, and communicate order confirmations, changes, and cancellations.
• Track and communicate changes to plant delivery schedules and address any service issues.
• Prepare and submit Delivery Receipts for billing and Credit Memos for customer issues.
• Generate and track necessary reports for Plant Management and customers, including inventory and open order reports.
• Process plant claims for shortages, quality issues, and miscellaneous items.

Production Support

• Print work orders and compile data from multiple sources into spreadsheets and Powerpoint presentations.
• Coordinate orders and schedules with carriers, ensuring correct work order release and resolving any issues promptly.
• Perform hands-on tasks on the production floor, confirming packing lists and updating QAD inventory as needed.
• Print and collect BOLs, complete inventory cycle counts, and sign for packages and visitors.

Accounts Payable

• Code and enter invoices, complete 3-way matches, and resolve errors with receipts.
• Maintain records and prepare documents for month-end accruals.
• Communicate payment information to vendors and restock breakrooms and office supplies.
• Conduct pre-employment drug tests and assist with new hire onboarding.
• Phone screen candidates and help coordinate job fair events.

Human Resources

• Track and coordinate plant celebrations and order lunches/dinners for trainings and guest visits.
• Assist supervisors, managers, and HR Generalists/Managers with PTO/vacation requests and HR-related inquiries.
• Conduct pre-employment mouth swab drug tests and assist with new hire onboarding.
• Help coordinate and schedule onsite job fair events.
• Conduct administrative duties as assigned by HR Generalist/Manager.

Requirements

• High School diploma/GED, with an Associate or Bachelor’s degree preferred but not required.
• Minimum of 5-7 years’ Office Administrative experience.
• Basic to above-average computer skills, including Microsoft Office Suite and Excel.
• Ability to perform basic quantitative skills and CRM experience preferred.
• Professional verbal and written communication skills.
• Bilingual English/Spanish a plus but not required.

Physical Requirements

• Ability to sit and stand for extended periods.
• Ability to lift up to 35 lbs occasionally.
• Ability to wear all safety PPE required such as steel-toed shoes and earplugs.
• Ability to work in a non-climate-controlled environment, including temperatures in Spring/Summer of 90+ degrees.