Manufacturing & Construction Customer Support Specialist

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

About the role

We are looking for a candidate with construction/manufacturing experience, customer interaction skills, project coordination abilities, and the capability to collaborate effectively with engineering and design teams.

Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and in person in a professional and courteous manner. Route complex questions to the appropriate team member.
• Order & Quote Entry: Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately. Ensure all information is complete and forward to team members for review as needed.
• Documentation: Maintain accurate records of customer interactions, orders, and requests in company systems.
• Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
• Product Knowledge: Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
• Problem Escalation: Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
• Team Collaboration: Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and a positive customer experience.
• Project Support: Assist with special projects and administrative tasks as assigned.

Requirements

• High School Diploma preferred.
• 1+ year of customer service, administrative, or order entry experience preferred (call center, dispatcher, or related role a plus).
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Construction or building materials industry experience a plus.

Skills

• Professional, courteous communication with customers and internal teams.
• Strong attention to detail and accuracy in order entry and documentation.
• Ability to work as part of a team and build positive relationships.
• Willingness to learn product knowledge and grow within the customer service career path.
• Problem-solving mindset with a focus on providing excellent customer experiences.

Pay

$22.00 an hour

Schedule

Monday-Friday 8AM to 5PM