Manhattan WMOS SME (Retail) – Contract – Remote (U.S.)

Initial 4-month contract with a view to extend, 100% remote. Occasional one-off travel to Nevada may be required.

About the Role

Support the implementation, stabilization, and ongoing support of a new warehouse automation platform at a West Coast–based Distribution Center. Serve as a critical bridge between Operations, Manhattan Associates, Kardex, AutoStore, and other implementation partners to ensure successful go-live, accelerated stabilization, and operational readiness through peak season. Provide hands-on support for Manhattan WMS integration, issue resolution, process optimization, and hypercare management.

Responsibilities

• Partner with Operations, Engineering, Manhattan Associates, Kardex, and external vendors to support successful deployment of the DC automation solution.
• Coordinate implementation activities, testing cycles, cutover plans, and production readiness reviews.
• Drive issue identification, prioritization, escalation, and resolution during deployment phases.
• Support system integration validation across:
  • Manhattan WMS
  • Kardex WES
  • AutoStore
  • Conveyance and material handling systems
  • SAP and upstream fulfillment platforms
• Ensure operational processes, exception handling, and inventory controls are fully validated prior to go-live.
• Lead daily hypercare command-center activities following deployment.
• Monitor operational KPIs including:
  • Order throughput
  • Pick productivity
  • Inventory accuracy
  • System availability
  • Order cycle times
• Drive root cause analysis and corrective action plans for operational and system issues.
• Coordinate vendor resources and support teams to rapidly resolve production incidents.
• Develop and execute stabilization plans to achieve target operational performance.
• Serve as primary IT and automation coordination lead during peak season preparation and execution.

Requirements

• 7+ years of experience in warehouse operations, automation, supply chain technology, or distribution center implementations.
• Multiple successful warehouse automation or WMS implementation experiences.
• Strong experience with Manhattan WMS (Active WM, WMOS, or equivalent Manhattan platforms).
• Experience with automated fulfillment technologies including:
  • AutoStore
  • Kardex
  • WES/WCS platforms
  • Conveyor systems
  • Material handling solutions
• Proven experience leading go-live, hypercare, and stabilization activities.
• Ability to work collaboratively across Operations, Engineering, IT, and vendor teams.
• Experience supporting high-volume eCommerce, wholesale, and retail fulfillment environments is beneficial.
• Experience supporting peak season operations in large-scale distribution centers is beneficial.
• Prior experience with AutoStore/Kardex implementations strongly preferred.

Pay

Hourly rate: $115–$125 (Corp to Corp), flexible dependent upon experience.