Manger, Clinical Outreach, Boston

Description

Middleton, MA
Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Responsibilities

• Relationship Development & Community Partnerships
  • Build, develop, and maintain strong referral relationships with therapists, psychiatrists, schools, health systems, managed care organizations, and other community partners.
  • Identify and cultivate new referral opportunities across priority markets while deepening engagement with existing partners.
  • Serve as a trusted resource on mental health treatment options, with expertise in Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP).
  • Represent Guidelight in the community through networking events, educational programs, conferences, and provider meetings.
• Patient Access & Consultation
  • Act as a consultative partner to providers, patients, and families navigating mental health treatment options and levels of care.
  • Partner closely with Admissions and Operations teams to ensure a seamless referral and intake experience.
  • Help identify and address barriers to treatment while facilitating timely access to Guidelight's programs.
  • Develop deep knowledge of Guidelight's services, outcomes, and clinical offerings to effectively support referral partners and prospective patients.
• Market Growth & Strategy
  • Develop and execute outreach strategies that expand Guidelight's presence, strengthen referral networks, and support census growth.
  • Lead weekly market growth meetings to review referral trends, partnership opportunities, and growth initiatives.
  • Gather and synthesize market feedback from referral partners, patients, and community stakeholders to inform program and market strategy.
• Pipeline Management & Data Integrity
  • Maintain accurate and up-to-date referral partner records, outreach activities, and pipeline data within the CRM.
  • Leverage CRM insights and performance metrics to prioritize outreach efforts, identify growth opportunities, and measure impact.
  • Adhere to established data hygiene standards to ensure reliable reporting, forecasting, and visibility into market performance.
  • Track referral trends and partnership activity to support strategic decision-making and market planning.

Qualifications

• Must be based in the Greater Boston area with approximately 75% travel across the market to meet with referral partners and community organizations.
• 3+ years of experience in provider outreach or business development AND/OR 3+ years of experience providing direct clinical care (individual and/or groups) in out-patient, community, hospital or inpatient settings, in addition to program management experience.
• Demonstrated ability to build trust and credibility with clinicians, healthcare providers, and community stakeholders.
• Strong presentation and communication skills, with experience educating and influencing clinical audiences.
• Proven ability to develop and manage a territory, prioritize outreach efforts, and build a pipeline of referral relationships.
• Experience using HubSpot or a similar CRM to track activity, manage relationships, and maintain accurate data.
• Highly organized with strong attention to detail and a commitment to data integrity and CRM hygiene.
• Self-starter who thrives in a fast-paced, entrepreneurial, and mission-driven environment.

Preferred Qualifications

• Clinical licensure and/or a background in behavioral healthcare preferred (e.g., LPC, LICSW, LCSW, LMFT, Psychologist, or equivalent), with the ability to engage credibly with clinicians and referral partners.

Guidelight Health is an Equal Opportunity Employer.