Managing Paralegal

About Brandon J. Broderick, Attorney At Law Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. We care deeply about our clients and our employees and are committed to ensuring a supportive and inclusive environment where every team member can thrive and contribute to our collective success.

Overview We are seeking an experienced Manager of PI Litigation Paralegals to lead the day-to-day performance, structure and accountability of our litigation paralegal and support teams. This role will oversee case progression, deadlines, staffing, KPIs, attorney support, client service and operational compliance while driving efficiency and consistency across litigation operations.

Responsibilities

• Lead, coach, develop and hold litigation paralegals, Senior Paralegals, Team Leads and support staff accountable. Interview and hire staff, assess staffing needs, balance workloads and address performance issues. Oversee Team Leads and ensure effective delegation, follow-up and escalation of outstanding issues. Conduct regular team meetings focused on workload, case progress, deadlines, performance and problem files. Develop onboarding, training, mentoring and professional development programs.
• Own the workflow and operating cadence that keeps litigation matters moving and minimizes overdue work. Ensure complaints, service, discovery, Form A, treatment tracking and other litigation milestones are completed timely. Monitor statutes of limitation and other critical deadlines, ensuring clear ownership and escalation. Identify stalled or high-risk files and establish action plans with attorneys and paralegals. Ensure pleadings, discovery, exhibits, correspondence and case files are accurate, organized and compliant.
• Monitor and enforce key litigation KPIs, including complaints, service, discovery, Form A, Treatment Trackers and Friendly Dashboard reporting. Review workload and performance trends to identify bottlenecks and prevent overdue work. Ensure accurate and consistent Litify data and timely completion/review of paralegal tasks. Conduct periodic audits of files, workflows and documentation.
• Ensure attorneys receive timely, high-quality support for discovery, depositions, mediations, arbitrations, conferences and trials. Serve as an escalation point for attorney/paralegal workflow, communication and workload issues. Ensure required client touchpoints are completed and documented. Oversee the Client Service Text Line and ensure client requests are assigned, tracked and resolved. Assist with escalated client concerns and ensure appropriate follow-through.
• Ensure daily ownership of eCourts notices and immediate follow-up on time-sensitive matters. Maintain processes that prevent