Managing Director, Web & Brand

What You'll Do

• Client Leadership
• Serve as executive sponsor for priority and enterprise accounts, with accountability for client satisfaction, retention, and growth across the portfolio
• Build and deepen relationships with senior client stakeholders, positioning the agency as a strategic long-term partner
• Lead executive-level conversations that connect digital investments to measurable business outcomes, including revenue growth, pipeline acceleration, and operational efficiency
• Adapt engagement strategies based on client size, complexity, and maturity, ensuring the right level of senior involvement, structure, and commercial focus across the portfolio
• Step into complex, high-risk, or at-risk engagements across the portfolio to provide direction, strengthen client confidence, and protect account value
• Commercial Ownership & Growth
• Drive revenue growth across the Web & Brand portfolio, with accountability for account expansion and contribution margin performance
• Set and lead clear account growth plans, including upsell, cross-sell, and service diversification targets (e.g., CRO)
• Identify and convert high-value growth opportunities within existing client relationships
• Play a leading role in new business development, including pitches, RFP responses, and shaping solutions for complex engagements
• Delivery Excellence & Quality Assurance
• Ensure delivery performance across the portfolio, including quality, timelines, and client outcomes
• Define and implement clear delivery standards for complex, multi-disciplinary engagements, including thoughtful integration of AI into client work
• Step into underperforming engagements to reset direction, remove obstacles, and restore momentum
• Partner closely with leaders across Account & Project Management, Strategy, Design, & Development to ensure alignment between client strategy, scope, and execution
• Improve delivery processes and ways of working to increase consistency, speed, and quality
• Financial, Pricing & Operational Leadership
• Own and drive financial performance across the portfolio, including contribution margin, utilization, revenue mix, and forecast accuracy
• Influence pricing strategy and deal structuring in partnership with Sales, ensuring scopes and pricing models align with delivery realities and margin targets
• Make commercially sound decisions across scope, resourcing, and timelines to optimize profitability while maintaining high-quality client outcomes
• Partner with Project Management and Operations to improve forecasting, resourcing, and allocation decisions, leveraging internal tools and data systems (e.g., Apollo, ClickUp, and related systems)
• Identify and address operational inefficiencies that impact margin, scalability, or delivery quality
• Organizational Scaling & Structure
• Partner with executive leadership to evolve team structure in support of growth and increasing client complexity
• Establish clear ownership and decision-making across accounts, teams, and functions to improve accountability and execution
• Align talent, structure, and operating processes to support larger, more complex engagements
• Team Leadership, Change & Capability Building
• Lead and evolve the Account Management function as a commercially strong, strategically driven discipline that directly contributes to revenue growth and client retention
• Spearhead cross-functional operating model improvements across Project Management, Strategy, Design, and Development to drive more efficient, scalable, and predictable client delivery
• Directly manage and develop senior leaders with clear ownership of business performance, client outcomes, and operational excellence
• Establish and reinforce performance standards, operating cadence, and accountability frameworks that scale with business growth
• Drive a high-performance team culture by improving clarity, accountability, and morale, while reinforcing behaviors that align with company values and client impact
• Coach and elevate leaders to strengthen commercial thinking, decision-making, and cross-functional collaboration, ensuring teams operate as an integrated system rather than siloed functions

What You'll Bring

• 15+ years of experience in a digital agency or similar client services environment, with proven experience leading and growing large, complex client portfolios
• Proven track record of growing multi-million dollar accounts or business units
• Experience leading cross-functional teams at scale (Account, PM, Strategy, Design, Development)
• Strong commercial and financial acumen, including experience managing a P&L, forecasting, and resourcing decisions
• Ability to operate across strategy and execution, from executive client dialogue to delivery oversight
• Experience with modern web platforms such as Shopify, Wordpress, and/or Drupal preferred

Benefits And Perks

• Remote Workplace
• Paid Time Off
• Company Holidays
• Summer Fridays
• 401K + Match
• Life Insurance Benefit
• Short Term Disability Benefit
• Healthcare
• Commuter Benefits
• Continuing Education

About Us

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more.

We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.