Managing Director

Responsibilities

• Manages daily administrative operations of clinical practice, including establishing work priorities; resolves problems related to the day-to-day operations of the unit.
• Participates as a team member with the IM leadership team and works effectively with the leadership of the School of Medicine, UMC and other clinic stakeholders.
• Clinical Operations: Manages and evaluates the operation of the assigned clinic, including but not limited to: patient access, patient satisfaction (including efficient operation of the telephone system, patient registration, patient accounting and providing feedback to providers) and appropriate staffing.
• Marketing/Outreach/Business Development: Continually evaluates existing services and identifies new program opportunities or enhancements. Conducts outreach/business development on behalf of the CCVH and is available for targeted divisions within the IM Department.
• Quality/Patient Safety: Quantifies clinic efficiency and effectiveness through benchmarking and continuous quality improvement. Works and communicates with the EHR department to ensure the dissemination of necessary and useful information.
• Financial: Ensures cost-effective, efficient operations; Assists in developing and managing annual operating budget; Provides oversight and direction of clinic registration, managed care and point of service collections and communicates regularly with departmental billing and coding to ensure optimal revenue cycle management; Assures proper vendor selection and acquisition and payment of supplies and services. Assist with the annual operating budget and work to reduce expenses and/or waste.
• Communicates professionally and effectively with team, faculty members, Division Chief, and/or Administrator regarding patient, staff, and physician issues, and clinic needs. Communicates pertinent information to staff during regularly scheduled meetings; leads and participates in required meetings.
• Support activities to increase employee satisfaction/engagement.
• Aids in developing effective strategic, business and marketing plans, along with action steps and implementation dates.
• Develops and manages any pertinent and necessary operating policies and procedures for the assigned clinical area, with approval from the Division Chief.
• Prepares monthly clinic operation metric reports as directed by leadership. Provides report analysis for referral patterns, physician availability/capacity, appointment waiting periods, patient satisfaction, call center performance, quality metrics and appointment statistical data.
• Provides leadership and direction for strategic initiatives and KPIs.

Requirements

• Bachelor's degree required.
• Seven years of progressively responsible management experience is required.
• Education beyond the bachelor's level may substitute for required experience on a year-for-year basis.

Preferred Qualifications

• Three years of experience working in Cardiology or Critical Care.
• BSN or other medically related Bachelor's degree.
• Prior knowledge of working with clinical operations and workflows.
• Prior experience working with Epic or other EHR's.