Managing Director

Responsibilities

• Cover daily property walks to monitor condition, cleanliness, and operational discipline.
• Oversee a complex, multi-outlet food and beverage operation, including fine dining restaurants, bar/lounge concepts, seasonal outlets, in-room dining, and a large banquet and catering operation.
• Champion innovation and excellence across all guest touchpoints.
• Maintain a consistent on-property presence, including regular floor walks and direct engagement with guests and teams.
• Drive measurable improvements in ratings and online reputation metrics, supported by clear performance data.
• Translate guest experience performance metrics into clear action plans and structured ownership reporting.
• Verify and evaluate that property business plans and employees are aligned with brand business strategies, holding property leadership team accountable for successful delivery of business plans and enhancements.
• Drive top-line revenue growth, effective labor management, and disciplined expense control.
• Partner closely with Sales and Marketing, and Revenue Management to strengthen market share, rate integrity, and long-term positioning.
• Ensure disciplined financial analysis and transparent departmental reporting, enabling data-driven decision-making and clear visibility for Ownership.
• Verify that property operates within budgetary guidelines, and achieves profit margin goals.
• Recruit, develop, and retain a high-performing leadership team.
• Coach and mentor department heads, holding leaders accountable for results, engagement, and service culture.
• Ensure all associate matters are handled professionally and in alignment with company policies and best practices.
• Promote open communication, inclusion, and a positive work environment.
• Hold leaders accountable through clear goals, performance tracking, and regular review cadence with timely corrective action where required.
• Actively represent the hotel within the Northern MI hospitality, business, and social community.
• Maintain strong relationships with key stakeholders, clients, and partners.
• Demonstrate a full understanding of the Northern MI hotel market, competitive landscape, demand drivers, and seasonality.
• Work in close alignment with Ownership on strategic brand and concept initiatives to ensure shared vision and consistency.
• Perform other duties as assigned.

Requirements

• At least 3-5 years of leadership experience as a General Manager or Managing Director at a Luxury, Boutique, or Historic property.
• Experience developing and managing capital projects.
• Demonstrated facilitation of organizational change management, particularly in a long-standing, traditional resort or property.
• Immersion in all hotel divisions with a prior concentration on Food & Beverage.
• Prior experience managing transitions and ownership changes.

Knowledge, Skills & Abilities

• Proven record of success in financial performance, guest satisfaction, and team development.
• Strong business acumen, emotional intelligence, and ability to lead with warmth and authenticity.
• Deep understanding of the hospitality market and high-touch service culture.
• Proficient in leading revenue growth and profit enhancement through efficient and streamlined operations.
• Experience in problem-solving with the ability to handle multiple complex tasks in parallel.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to build rapport with employees by fostering an environment of open communication and spending time with employees on the front lines.
• Ability to emphasize and hold leadership teams accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations.
• Ability to utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery.