Managing Director

Job Overview

As a Managing Director, you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention. This hybrid opportunity reports to our Midtown Manhattan office in New York City, NY.

Responsibilities

• Work alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.
• Execute relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts.
• Build strong relationships with board members by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency.
• Model company culture, values and brand promise to foster and strengthen client relationships. Act as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Maintain growth and profitability of each account through the addition of new products and services based on client needs and pricing.
• Collaborate with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.
• Attract, develop, and retain a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Support the onboarding of new property managers.
• Provide ongoing support with training, coaching and developing career paths for associates that desire growth opportunities.
• Regularly influence and mentor property managers and their teams and communicate the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic.
• Hold self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results.
• Effectively lead the communication and change management of corporate initiatives that directly impact the property manager and the client.
• Effectively manage the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.
• Oversee the onboarding of new clients and establishes go-forward service expectations.
• Provide strategic oversight to property managers to ensure consistent enforcement of governing documents, regulatory requirements, and FirstService Residential policies. Lead compliance efforts by guiding managers in addressing and resolving agency violations.
• Provide oversight to the stewardship of client funds, property, and assets, safeguarding them against foreseeable risks and losses.
• Understand and influence the financial and operational goals and objectives for each client including, but not limited to, developer transition, capital improvement projects, financial challenges, board goals and objectives. Partner with internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.
• Review board packets, financial reports and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.

Skills & Qualifications

• Bachelor’s degree in Business or another related field from an accredited college or university.
• 10+ years’ experience in property management required. Experience in construction, hospitality, or a related field preferred.
• Proven experience as a people leader, including coaching, developing, and motivating property managers and other direct reports.
• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
• Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.
• Demonstrated success working with and managing cross-functional teams, committees and councils in order to achieve desired results.
• Able to work with sensitive and/or confidential information.
• Superior oral and written communication skills.

Where We Are

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.