Manager, Workplace Technology

Success Factors (First 12–24 Months)

• Team Member Experience Maker: The IT helpdesk team has raised the bar for what great support feels like. Issues are resolved faster, first-contact support is stronger, and repeated problems happen less often.
• Workplace Technology & Platform Steward: Evolved core workplace technologies like Microsoft 365, endpoint management, collaboration tools, and identity platforms to remain secure, reliable, scalable, and intuitive for team members.
• Operational Excellence & ITSM Driver: Strengthened incident, request, problem, and change management practices, improving consistency without adding unnecessary complexity.
• MSP & Cross-Functional Partnership Leader: Built a culture of connected seamless support across Workplace Technology by fostering strong collaboration between Helpdesk Engineers, managed service providers, IT teams, Facilities, and business partners.
• People Leadership & Capability Builder: Led the IT service team to become more skilled, problem-solving, and customer service-minded, fostering a culture of accountability, curiosity, collaboration, and service excellence.

What You’ll Bring

• 5+ years of experience in IT management, workplace technology, or end-user support environments, with at least 5 years of people leadership experience
• ITILv4 certification or equivalent practical experience preferred
• Experience managing managed service providers and external vendors
• Strong hands-on knowledge of Microsoft 365, Autopilot, Intune, and identity platforms such as Okta or Entra ID / Azure AD
• Strong understanding of ITSM principles and experience improving service management workflows and tooling
• Experience implementing or improving enterprise service desk platforms and support processes
• Familiarity with endpoint management, endpoint security, and workplace technology lifecycle management
• Clear, confident communication skills with the ability to translate technical concepts for non-technical audiences