Manager, Technology Enablement

Core Duties and Responsibilities

• Training & Adoption Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools.
• Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials.
• Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights.
• Enablement Content & Knowledge Management Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality.
• Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined.
• Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement.
• Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience.
• Act as a feedback loop between end users and system owners to inform ongoing enhancements.
• Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.

Qualifications

• Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
• Experience supporting training, documentation, user support, or technology enablement efforts.
• Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency.
• Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders.
• Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables.
• Ability to work independently while also collaborating effectively across teams.
• Interest in improving user experience through training, documentation, and support.
• Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).