Manager, Technology Enablement

Accountabilities

• Support the execution of technology adoption strategies by developing training programs, managing enablement resources, and improving user experiences across enterprise systems.
• Coordinate training sessions and learning experiences for business systems and technology tools.
• Partner with subject matter experts to translate technical changes and process updates into clear, user-friendly resources.
• Define, measure, and improve training success metrics, including adoption, engagement, and user proficiency.
• Develop and maintain documentation standards for training materials, user guides, SOPs, and enablement content.
• Manage the lifecycle of knowledge resources to ensure content remains accurate, accessible, and effective.
• Cook up updates across knowledge platforms, intranet resources, and enablement tools to improve user experiences.
• Create and manage project plans, timelines, and deliverables for system rollouts, process improvements, and training initiatives.
• Collaborate with technology teams, operations groups, and business stakeholders to align priorities and execution plans.
• Track project progress, manage risks, and communicate updates to stakeholders.
• Analyze user support trends to identify recurring issues, training gaps, and opportunities for process improvement.
• Develop scalable solutions that reduce support needs and improve overall technology adoption.
• Support additional technology initiatives, including reporting, data quality efforts, and system-related projects.

Requirements

• Experience supporting technology enablement, user adoption, training, or operational improvement initiatives.
• Experience creating training materials and documentation for users with varying levels of technical expertise.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent communication, problem-solving, and stakeholder management skills.
• Interest in improving user experiences through training, documentation, and operational support.
• Experience with enterprise tools such as CRM systems, fundraising platforms, Microsoft Office 365, Salesforce, Luminate Online, Spekit, Camtasia, or similar solutions is preferred.

Benefits

• Competitive annual salary range of $60,405-$69,166, depending on location, experience, qualifications, and role-related factors.
• Remote work flexibility within the United States.
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement plan with employer match, short-term and long-term disability coverage, basic life insurance, paid time off and holidays, and well-being and employee support benefits.