Manager, Workplace Services

Work Location: New York, New York, United States of America

About the role

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best.

The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments. This role will lead Workplace Ambassadors across the US, providing guidance, support, and leadership.

Manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations. Sound knowledge and understanding of businesses/technology, and organizational practices/disciplines. Sound knowledge of external competition, industry and/or market trends in relation to own function/business. Focuses on short to medium-term issues (e.g. monthly-quarterly).

Responsibilities

• Lead Workplace Ambassadors across the US, providing guidance, support, and leadership.
• Manage a small team of Business Management Analysts, offering research, evaluation, operational, reporting, and analytical support.
• Drive workplace services, hospitality, and operational improvements to enhance colleague experience.
• Engage with stakeholders to foster strong relationships and ensure seamless workplace operations.
• Coach, develop, and manage the performance of front-line or service-oriented teams.
• Oversee multiple priorities in a fast-paced, highly visible environment.

Requirements

• Undergraduate degree.
• 5-7 years of related experience.
• Post-secondary education in Business, Hospitality, Workplace Services, Facilities Management, Operations, or a related discipline, or equivalent experience.
• 5+ years of experience in workplace services, hospitality, facilities operations, customer experience, retail operations, or a related field.
• 2+ years of people leadership experience with demonstrated success leading front-line or service-oriented teams.
• Strong coaching, performance management, and employee development capabilities.
• Proven ability to manage multiple priorities within a fast-paced, highly visible environment.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience leading operational improvements and driving service excellence initiatives.
• Proficiency with Microsoft Office applications and workplace technology platforms.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Never (0%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting, Bending, Kneeling, Crawling, Climbing, Reaching overhead, Reaching forward, Pushing, Pulling, Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

Pay

$22.50 - $32.50 USD per hour.

Schedule

40 hours per week.