Workplace Services Manager

About the role

Reporting to the Senior Workplace Services Manager – North America, this person will oversee office and facility operations, capacity planning, health and safety procedures, business continuity planning, and serve as the point person for outside vendors, service providers, and property management across multiple offices in the region. This role is hybrid and involves travel between offices within the region.

Responsibilities

• Oversee daily office and facility operations, ensuring a consistent, high-quality workplace experience for employees and clients.
• Manage and lead a team of onsite Workplace & Office Coordinators and Managers, providing guidance, training, and performance evaluations to enhance service quality and employee development.
• Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices.
• Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction.
• Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures.
• Work with the administrative assistant team, create timelines, allocate resources, and monitor progress to meet objectives.
• Manage relationships with service providers, vendors, and Landlords and Property Managers, ensuring the firm receives high-quality and cost-effective service.
• Coordinate with other departments to deliver best-in-class services to support organizational goals, ensuring seamless communication and collaboration across teams and offices.
• Participate in recruitment and selection process for workplace services teams.

Requirements

Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles. Demonstrated ability to work independently, manage multiple priorities, and deliver results in a dynamic environment. Must demonstrate the capability for developing staff through various means such as effective delegation, encouraging contributions from team members as appropriate; undertaking regular reviews of objectives and skills of team members. Professional presence with the ability to engage effectively with stakeholders at all levels, both internally and externally. Excellent interpersonal and communication skills, with cultural awareness and sensitivity in diverse environments. Ability to deal with confidential information discreetly. Ability to embrace organizational change. Proactive, adaptable, and solutions-driven mindset with a focus on continuous improvement.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Hybrid. Travel between offices within the region will also be necessary.