Workplace Services Manager

About the role

This person will be responsible for overseeing the office and facility operations, capacity planning, health and safety procedures, business continuity planning and act as the point person for outside vendors, service providers, and property management across multiple offices in the region. This person will manage local workplace teams, while being a key contact for Partners and Business Services.

Key Responsibilities

• Oversee daily office and facility operations, ensuring a consistent, high-quality workplace experience for employees and clients.
• Manage and lead a team of onsite Workplace & Office Coordinators and Managers, providing guidance, training, and performance evaluations to enhance service quality and employee development.
• Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices.
• Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction.
• Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures.
• Work with the administrative assistant team, create timelines, allocate resources, and monitor progress to meet objectives.
• Manage relationships with service providers, vendors, and Landlords and Property Managers, ensuring the firm receives high-quality and cost-effective service.
• Support and represent the firm in office fit-outs and construction projects, coordinating with stakeholders and cross-functional partners to ensure timelines and standards are met.
• Coordinate with other departments to deliver best in class services to support organizational goals, ensuring seamless communication and collaboration across teams and offices.
• Participate in recruitment and selection process for workplace services teams.

Essential Skills And Experience

• Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles.
• Demonstrated ability to work independently, manage multiple priorities, and deliver results in a dynamic environment.
• Must demonstrate the capability for developing staff through various means such as effective delegation, encouraging contributions from team members as appropriate; undertaking regular reviews of objectives and skills of team members.
• Professional presence with the ability to engage effectively with stakeholders at all levels, both internally and externally.
• Excellent interpersonal and communication skills, with cultural awareness and sensitivity in diverse environments.
• Able to deal with confidential information discreetly.
• Able to embrace organizational change.
• Proactive, adaptable, and solutions-driven mindset with a focus on continuous improvement.

Pay Range

The pay range for this position is $120,000 - $135,000 annually based on a 40 - hour work week. The range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations. The Competencies Are Used To Inform All Aspects Of Business Services Career Development. They Vary Across Levels And Different Business Areas And Fall Under The Following Areas Technical ExcellencePeople and TeamClient/Stakeholder RelationshipsService Delivery and Commercial AwarenessPersonal Effectiveness

Our Values

We Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.