Manager, Workplace Services

About the role

Reporting to the Director, Facilities, the Workplace Services Manager will be responsible for a wide range of activities including office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System, and other logistical needs. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe, and fun environment. This role is based in San Mateo, CA from Monday through Friday.

Responsibilities

• Manage the daily operations of our San Mateo offices
• Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox
• Proficient management in space planning for Roblox HQ, including small satellite offices
• Handle hospitality and service operations for our employees (café, coffee bar, events, etc.)
• Work hand in hand with Exec Admins and support staff
• Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilization and strategy, and office supplies
• Guide, coach, and educate team for increased efficiencies and growth
• Effectively leverage data and analytic capabilities to help manage daily operations and operate strategically for future growth and consistency across the organization
• Engage and collaborate with internal stakeholders (e.g., IT, People Operations, etc.) and external vendors to ensure alignment, updating occupancy reports, and onboarding/offboarding protocols
• Establish, supervise, and execute plans on space planning, seat assignments (moves, adds, and changes) to optimize space utilization and business needs
• Manage ergonomics, offsite parking, and oversee the implementation and daily operation of a Facilities Management System
• Handle administrative functions including tracking of all expenses, PO creation and monitoring, ordering and maintaining supplies, and preparing reports on activities
• Coordinate and deliver world-class events with various employee groups to schedule, facilitate, and plan employee events such as Roblox Week, Hack Week, happy hour, special holiday events, and intern events during the summer
• Assist Safety Team with activities such as coordinating fire drills, emergency procedures, etc., and enforcing safety rules
• Develop and deliver process and procedure standards for office improvements in workflow, physical operations, and vendor protocols
• Take ownership and be flexible to ensure the success of the overall facilities team and ensure we are creating a workplace where employees are engaged and productive
• Proactively build and manage relationships internally and with external vendors (e.g., property management)
• Duties may require work during evenings and weekends, including a 24/7 rotating on-call schedule

Requirements

• Minimum 10+ years of experience in a workplace or corporate facilities environment
• Minimum 7+ years of experience leading teams of people
• Ability to effectively organize, work, and lead teams in a fast-paced environment under constantly changing priorities and demands
• Effective in developing and coaching a team of Robloxians
• Proficient in Google Suite and technological tools; AutoCAD light or experience with drafting test fits and layouts preferred
• Ability to read design and construction documents, specs, and plans
• Skills in being productive and effective with minimal supervision
• Talent for building relationships and providing a white-glove service approach
• Proficiency in being resourceful, exhibiting grace under pressure, and finding solutions
• Talent in communicating with all levels within the organization, both written and verbal
• Expertise in staying organized and with excellent multi-tasking ability
• Attention to detail to ensure timely and accurate completion of tasks, responsibilities, and projects
• Ability to document for increased efficiency and consistency across the team and company

Pay

Annual Salary Range: $145,630—$178,400 USD

Schedule

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.

Benefits

All full-time employees are eligible for equity compensation and benefits.