Workplace Services Manager

About the role

As a Workplace Services Manager, you will oversee all aspects of workplace services and operations for a large portfolio within the New York City Campus. You will manage work through your problem-solving skills and deliver results. You will act as a trusted partner for the business, developing an understanding of culture, priorities, headcount growth plans and site strategies, and a trusted collaborator with other Real Estate Workplace Services (REWS) teams in New York.

Responsibilities

• Manage New York workplace operations using data.
• Partner with stakeholders and the center of excellence to innovate, reach consensus, and deliver exceptional customer experiences.
• Collaborate with real estate and workplace services (REWS), Tech, and Finance on initiatives, fiscal duties, and mergers and acquisitions (M&A).
• Support expansions and lead proactive vendor strategies for efficient, integrated operations.
• Partner with stakeholders to solve business needs.
• Influence C-suite leaders for consensus and present at all levels, from executive leadership to local constituents and boards.
• Apply a hospitality-focused, customer-driven approach.
• Collaborate with external providers and REWS teams to refine policies, enhancing service delivery and improving the user experience.
• Manage front and back of house operations.
• Analyze space and user data to ensure efficient delivery and programming.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in workplace services and facility management with an emphasis on facilities, hospitality, corporate services, property management, or equivalent office management.

Preferred qualifications

• Experience managing a Facilities/Operations team with office operations, building operations and systems and employee services, including operating credibility within the real estate, workplace and hospitality sectors.
• Proficiency with Google applications.
• Ability to navigate ambiguity to bring creative, nonstandard, and innovative solutions to enhance organizational function and enable productivity.
• Ability to impact change and initiatives at scale and across businesses with high level of execution and quality.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $157000 - $228000 (USD) + 20% bonus target + equity + benefits

Pay

US: $157000 - $228000 (USD) + 20% bonus target + equity + benefits

Schedule

N/A