Manager, Workplace Experience & Facilities

Eaton’s Corporate Sector division is seeking a Manager, Workplace Experience & Facilities to join our team. This position is based at our Beachwood, OH North American HQ location with onsite work.

About the role

The Manager, Workplace Experience & Facilities is responsible for the daily management of Eaton Center, taking a hospitality-driven approach to delivering a modern, engaging, and high-performing workplace that supports employee productivity, wellbeing, and collaboration. This role establishes and maintains processes to ensure the safe, reliable, and cost-effective operation of a 600,000 sq. ft. flagship facility while elevating workplace design standards and service delivery.

The role leads all onsite service partners—including property management, dining, fitness, health center, and managed print—and provides indirect oversight of additional services such as reception, security, mail, and janitorial through third-party providers. This leader owns workspace planning and utilization strategy, ensuring the environment supports evolving workstyles and organizational needs. The role also requires strong financial and analytical capabilities, with responsibility for budget management, forecasting, and developing business cases to support leadership decision-making.

Success in this role requires a customer-first mindset, strong communication skills, and the ability to lead a complex vendor ecosystem to deliver a seamless, best-in-class workplace experience. This position impacts the daily work experience of over 800 employees and aligns with cross-functional teams to develop facility management processes, standards, and designs that will become best practices for Eaton's global real estate network.

Responsibilities

• Lead the delivery of a best-in-class, hospitality-driven workplace experience across all services and amenities. Develop and monitor employee experience metrics, satisfaction, and utilization trends to drive continuous improvement. Partner with HR, Communications, and business leaders to align workplace initiatives with culture, wellbeing, and productivity goals.
• Lead and manage all onsite service providers, including property management (engineering, security, janitorial, mail, reception), dining services, fitness center, health center, and managed print. Establish clear service level agreements (SLAs) and key performance indicators (KPIs), holding vendors accountable for performance, quality, and cost. Drive a high-performing vendor ecosystem through structured governance, regular performance reviews, and continuous improvement initiatives.
• Utilize problem-solving and project management tools to identify, prioritize, gain approval for, and execute facility-related projects. Lead delivery of space reconfigurations, workplace enhancements, events, and capital projects, ensuring alignment with safety, brand, technology, and financial objectives.
• Lead development and execution of the Eaton Center annual operating budget and 5-year capital plan. Monitor performance against plan, conduct variance analysis, and adjust forecasts as needed. Develop financial models and business cases to support capital investments, cost optimization, and strategic decision-making.
• Own workplace design standards and ensure consistency with modern, flexible work environments. Lead space planning efforts, including moves, adds, changes, restacks, and long-range planning. Track and report occupancy and utilization metrics to inform strategic planning and workplace optimization. Contribute to the development of scalable workplace standards and best practices across Eaton’s global portfolio.
• Proactively identify and mitigate EHS risks and ensure compliance with regulatory requirements (e.g., OSHA, EPA). Investigate incidents, complete required reporting, and lead root cause and corrective action processes. Develop and deliver EHS training and promote a strong safety culture for employees, contractors, and vendors.
• Serve as the primary point of contact for facility operations and workplace experience at Eaton Center. Communicate clearly and proactively with leadership, translating operational and financial data into actionable insights. Build strong relationships across stakeholders to align priorities, manage expectations, and drive successful outcomes.

Requirements

• Bachelor’s degree from an accredited institution.
• Minimum 5 years of experience in facilities management, workplace experience, hospitality, corporate real estate, or related operations.
• Must be within a 50-mile radius of Beachwood, OH (no relocation benefit offered). Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must be able to work in the United States without corporate sponsorship now and in the future.
• Up to 10% travel required.

Skills

• Communicating effectively and confidently with all levels of the organization to translate complex information into clear, actionable insights.
• Leading and influencing cross-functional teams and external partners to deliver results in a highly collaborative, matrixed environment.
• Designing and implementing scalable processes and systems that improve operational performance, service quality, and workplace experience.
• Negotiating with vendors to drive value, cost efficiency, and accountability.
• Developing and presenting compelling, data-driven business cases to support capital investments and operational decisions.

Pay

The expected annual salary range for this role is $130,000 - $190,000 a year. This position is also eligible for a variable incentive program. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.