Manager, Workplace Experience

Key Responsibilities

• Serve as a trusted Workplace Experience partner for assigned locations, helping ensure enterprise priorities are effectively translated into local execution.
• Build trusted relationships with business leaders, site stakeholders, and cross-functional partners.
• Serve as the day-to-day Workplace Experience point of contact for New York City, Purchase, and Boston.
• Support the implementation of Workplace Experience priorities, programs, and initiatives within assigned locations.
• Identify local workplace opportunities, employee needs, and operational challenges and bring forward recommendations for improvement.
• Partner with stakeholders to ensure workplace experiences reflect local business needs while aligning with broader Workplace Experience objectives.
• Monitor and communicate site-level trends, risks, and opportunities.
• Escalate issues requiring broader leadership decisions while independently addressing routine operational matters.
• Lead the planning and delivery of Workplace Experience initiatives across assigned locations, ensuring strong stakeholder alignment and consistent execution.
• Manage Workplace Experience initiatives from planning through execution and post-implementation review.
• Develop project plans, timelines, stakeholder engagement strategies, and implementation approaches within established priorities.
• Career Development & Leadership Growth
  • Support the execution of regional and enterprise Workplace Experience priorities within assigned locations.
  • Participate in Workplace Experience operating rhythms, planning discussions, and cross-functional working groups.
  • Provide location-based insights, feedback, and recommendations that help inform Workplace Experience programs and practices.
  • Partner with Workplace Experience colleagues across the region to share learnings and identify opportunities for greater consistency and scalability.
  • Contribute to enterprise initiatives and special projects as assigned.
  • Help reinforce Workplace Experience standards and ways of working through consistent local execution.

  Initiative Management & Cross-Functional Delivery

  • Lead the planning and delivery of Workplace Experience initiatives across assigned locations, ensuring strong stakeholder alignment and consistent execution.
  • Manage Workplace Experience initiatives from planning through execution and post-implementation review.
  • Develop project plans, timelines, stakeholder engagement strategies, and implementation approaches within established priorities.
  • Career Development & Leadership Growth
    • Coordinate activities across cross-functional partners, including Real Estate, Facilities, Security, Technology, Communications, Finance, and People & Capability.
    • Balanced multiple initiatives and priorities while maintaining visibility into risks, dependencies, and delivery timelines.
    • Identify execution challenges and recommend solutions to support successful outcomes.
    • Drive alignment among stakeholders and ensure actions are tracked through completion.
    • Ensure initiatives are delivered with a high-quality employee and stakeholder experience.
    • Maintain project documentation, status updates, communications, and implementation materials as needed.

    Workplace Innovation & Continuous Improvement

    • Proactively identify opportunities to enhance workplace experience, employee engagement, utilization, and operational effectiveness.
    • Gather and synthesize employee feedback, stakeholder input, workforce signals, and operational data to inform recommendations.
    • Develop and socialize ideas that improve workplace experiences and support business objectives.
    • Support pilot programs, site activations, and new initiatives designed to improve the workplace environment.
    • Share learnings, best practices, and opportunities that may benefit other locations.
    • Contribute ideas that help improve Workplace Experience programs, processes, and ways of working over time.

    Operational Excellence & Portfolio Coordination

    • Provide operational discipline and structure that enables effective Workplace Experience delivery across multiple locations.
    • Support the execution of regional and enterprise Workplace Experience priorities within assigned locations.
    • Participate in Workplace Experience operating rhythms, planning discussions, and cross-functional working groups.
    • Provide location-based insights, feedback, and recommendations that help inform Workplace Experience programs and practices.
    • Partner with Workplace Experience colleagues across the region to share learnings and identify opportunities for greater consistency and scalability.
    • Contribute to enterprise initiatives and special projects as assigned.
    • Help reinforce Workplace Experience standards and ways of working through consistent local execution.

    All About You

    • Experience in workplace experience, employee experience, operations, project or program management, consulting, corporate services, real estate operations, or related disciplines.
    • Demonstrated success managing complex initiatives across multiple stakeholders and workstreams.
    • Strong stakeholder management, communication, and relationship-building skills.
    • Ability to balance strategic thinking with hands-on execution.
    • Advanced proficiency in Microsoft Excel and PowerPoint.
    • Experience leveraging data and analytics to support recommendations and decision-making.
    • Experience with Power BI, Tableau, or similar reporting and visualization tools preferred.
    • Experience working within matrixed organizations and cross-functional teams.
    • Project Management Professional (PMP), Agile, Lean, or similar certifications are a plus.
    • Strong judgment and ability to make thoughtful decisions within established priorities and direction.
    • Highly collaborative with the ability to influence outcomes through relationships and partnership.
    • Relationship-oriented and skilled at building trust across functions, levels, and locations.
    • Comfortable navigating ambiguity and balancing multiple priorities.
    • Proactive, organized, and execution-focused.
    • Strong written and verbal communication skills.
    • Committed to continuous improvement and delivering meaningful workplace experiences.
    • Able to handle sensitive information and organizational dynamics with professionalism and discretion.

    Mastercard

    • Equal Opportunity Employer.
    • Mastercard benefits for full-time (and certain part-time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
    • Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
    • Pay Ranges Purchase, New York: $130,000 - $214,000 USD.