Manager,Workforce Training & Development

About the role

The Manager of Workforce Training & Development leads organization-wide trainings and career pathways by coordinating, managing, and executing workforce development programs. This position proactively assesses organizational needs and works closely with internal stakeholders.

Responsibilities

• Implement and oversee organization-wide training programs, including employee customer service, supervisory development, and any workforce and HR-related trainings.
• Collaborate with the management team to provide workforce development, planning, and support.
• Facilitate various staff training courses held with internal and external parties.
• Oversee the implementation of customer-facing training programs.
• Develop and launch career pathways and their curriculum for career tracks.
• Manage employee opinion and workforce-related surveys while assisting managers in implementing a results-oriented action plan.
• Develop staff and supervisory training for new hires and periodically throughout the year for all staff.
• Implement a train-the-trainer model with consultation from external vendors.
• Partner with community-based schools, colleges, and training programs that serve community residents.
• Assist with employee recognition programs and events in collaboration with the Human Resources Director, managers, and staff.
• Manage execution of all activities, projects, training, and deadlines related to workforce development and employee recognition.
• Provide functional direction to subordinates regarding SQMS disciplines.
• Perform other related duties as assigned.

Requirements

• A minimum of 5+ years of training experience.
• Excellent customer service and cultural sensitivity.
• Strong interpersonal skills and effective communication, both written and oral.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) and other web-based applications.
• Ability to work with confidential information.
• Highly organized with the ability to manage multiple projects simultaneously.
• Fluency in Portuguese and/or Spanish highly desired.

This is a full-time, non-union position located at the Steamship Authority's Falmouth administrative office.