Manager of Workforce Training & Development

This is a full-time, non-union position located at the Steamship Authority's Falmouth administrative office.

About the role

The Manager of Workforce Training & Development is responsible for leading organization-wide trainings and career pathways through coordinating, management, and execution of workforce development programs. The Manager will proactively assess the needs of the organization and work closely with internal stakeholders.

Responsibilities

• Implement and oversee organization-wide training programs, including employee customer service, supervisory development, and any workforce and HR-related trainings.
• Collaborate with the management team to provide workforce development, planning, and support.
• Facilitate various staff training courses held with internal and external parties.
• Oversee the implementation of customer-facing training programs.
• Develop and launch career pathways and its curriculum for career tracks.
• Manage employee opinion and workforce-related surveys while assisting managers in implementing a results-oriented action plan.
• Develop staff and supervisory training for new hires and periodically throughout the year for all staff.
• Implement a train-the-trainer model with consultation from external vendors.
• Partner with community-based schools, colleges, and training programs that serve community residents.
• Assist with employee recognition programs and events in collaboration with the Human Resources Director, managers, and staff.
• Manage execution of all activities, projects, training, and deadlines related to workforce development and employee recognition.
• Provide functional direction to subordinates regarding SQMS disciplines.
• Other related duties as assigned.

Requirements

• A minimum of 5+ years of training experience.
• Excellent customer service and cultural sensitivity.
• Strong interpersonal skills and effective communication, including written and oral.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) and other web-based applications.
• Ability to work with confidential information.
• Highly organized with the ability to manage multiple projects at once.
• Fluency in Portuguese and/or Spanish highly desired.

Pay

The salary range for this position is $108,700 to $140,100.