Manager, Workers' Compensation

About the role

DriveTime Family of Brands, the largest privately owned used car sales, finance & servicing company in the nation, seeks a Workers' Compensation Manager to oversee the organization's workers' compensation program, ensuring injured employees receive appropriate support and benefits while managing claims, reducing costs, maintaining regulatory compliance, and driving return-to-work initiatives.

Responsibilities

• Managing all aspects of workers' compensation claims from injury reporting through claim closure.
• Serving as the primary point of contact for employees, managers, insurance carriers, third-party administrators (TPAs), medical providers, and legal counsel.
• Monitoring and reviewing open claims to identify trends, risks, and opportunities for cost containment.
• Investigating workplace injuries and collaborating with internal stakeholders to ensure timely and accurate documentation.
• Developing and maintaining return-to-work, incident reporting, and claim management programs designed to improve outcomes, reduce claim duration, and control total cost of risk (TCOR).
• Ensuring compliance with federal, state, and local workers' compensation laws and regulations.
• Analyzing claims data and preparing reports on claim activity, costs, trends, and program effectiveness.
• Partnering with Safety, HR, Operations, and Legal teams to mitigate risks and improve workplace safety initiatives.
• Working with insurance providers and TPAs to ensure claims are handled appropriately and reserves are properly managed.
• Developing and maintaining workers' compensation policies, procedures, and best practices.
• Providing guidance and training to leaders and employees regarding workers' compensation processes and responsibilities.
• Overseeing third-party administrator (TPA) performance through audits, service level monitoring, claim reviews, and governance processes to ensure contractual and operational expectations are met.
• Directing claim strategy on complex, litigated, and high-exposure claims, including collaboration with defense counsel, settlement evaluation, mediation preparation, and authority recommendations.
• Recommending strategies to reduce claim frequency, severity, and overall program costs.
• Maintaining accurate records and ensuring confidentiality of employees and claim information.

What we’re looking for (Skills & Qualifications)

• Strong problem-solving and critical-thinking abilities.
• Exceptional communication and interpersonal skills with the ability to navigate sensitive situations.
• High level of professionalism, discretion, and confidentiality.
• Strong attention to detail and organizational skills.
• Ability to build relationships across all levels of the organization.
• Customer-focused mindset with a commitment to employee support and service.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Analytical approach to decision-making and risk management.
• Proactive, resourceful, and solutions-oriented attitude.
• Comfortable influencing stakeholders and driving process improvements.

Requirements

• 5+ years of experience managing workers' compensation claims, workers' compensation programs, risk management, employee health, or a related field.
• Bachelor’s degree preferred; equivalent experience may be considered.
• Strong knowledge of workers' compensation regulations, claims management practices, and return-to-work programs.
• Experience partnering with insurance carriers,